Senior Associate, Strategy & Operations
Kintsugi
Operations
San Francisco, CA, USA · Remote
Posted on Jun 24, 2025
The Role
We are seeking a Senior Associate, Strategy & Operations to act as a strategic force multiplier across the business. You’ll work closely with senior leadership on critical growth initiatives—ranging from GTM strategy to customer presentations to internal ops—helping Kintsugi scale effectively and communicate clearly. The ideal candidate combines consulting-grade rigor with startup scrappiness, and can produce board- or C-suite-ready work quickly with minimal guidance.
This is a fast-paced role for someone who thrives in ambiguity, asks sharp questions, and delivers with polish and precision.
Benefits:
- Competitive Salary
- 100% Remote Work
- Flexible PTO
- Comprehensive Health Benefits (80% coverage of Medical, Dental & Vision)
- 401(K)
- 12 months of company-paid therapy via Talkspace
- Monthly Wellness Stipend
- Education Stipend
- Office Setup Stipend
- Annual Off-sites
- 16 Paid Holidays
- Summer Fridays (Friday Afternoons Off)
- Paid Parental Leave
At the moment, we are unable to provide visa sponsorship for this role.
Responsibilities
- Executive-Ready Decks: Build clean, high-impact presentations for customers, partners, investors, and internal initiatives—quickly and with minimal rework.
- GTM & Commercial Support: Translate product capabilities and case studies into clear business value for customers. Partner on pilot success tracking and renewals.
- Strategy & Planning: Drive competitive research, market sizing, ROI analysis, and customer insights to support strategic decisions.
- Business Operations: Support key business rhythms—forecasting, reporting, cross-functional project execution—while identifying operational inefficiencies.
- Special Projects: Own and deliver high-priority projects that cut across GTM, product, and leadership needs.
What Success Looks Like
- You can independently take an ambiguous input and turn it into a strategic, well-designed output (a deck, model, memo, or project plan).
- You operate with urgency and clarity—looping in leadership only when needed.
- You bring polish and structure to every piece of communication, with an eye for storytelling and audience.
- You deeply understand Kintsugi’s product, customers, and positioning—and advocate for what will drive real business impact.
Qualifications
- 2–4 years at a top-tier consulting firm (e.g., BCG, Bain, McKinsey) or strategy/ops role at a tech or health tech startup
- Exceptional PowerPoint and writing skills—able to quickly synthesize insights into clear, visual narratives
- Analytical strength—confident in Excel or Sheets and comfortable with modeling business value or pricing scenarios
- Ability to manage up, prioritize effectively, and deliver independently
- Passion for improving mental health access and comfort working in early-stage environments
- Bonus: Exposure to healthcare, enterprise SaaS, or AI/ML startups; MBA or advanced degree not required but welcome
About Kintsugi
Kintsugi is on a mission to scale access to mental healthcare for all. We are developing novel voice biomarker software to detect signs of depression and anxiety from short clips of free form speech. Awarded multiple distinctions for AI technology and recently named one of Forbes’ Top 50 AI companies to watch in 2022, Fierce 15 in 2023, and World Economic Forum Technology Pioneer in 2024, Kintsugi helps to close mental health care gaps across risk-bearing health systems, ultimately saving time and lives.
At Kintsugi, we believe that mental health is just as important as physical health. We exist to ensure that everyone who needs mental healthcare has access to the right care at the right time.
At Kintsugi, we believe that mental health is just as important as physical health. We exist to ensure that everyone who needs mental healthcare has access to the right care at the right time.
About The Team
We're a female-founded organization, united and driven by our shared passion to revolutionize access to mental healthcare. Our mission is ambitious, and each member of our team wears multiple hats and plays a pivotal role. As an early-stage, Series A startup, we offer exciting growth opportunities and the chance to make a real impact. Join us to embark on a rewarding journey, learning and growing alongside our dedicated team of trailblazers.
*Kintsugi proudly celebrates diversity and inclusion.
*Kintsugi proudly celebrates diversity and inclusion.**Please note: Kintsugi does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Kintsugi employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.
*Kintsugi proudly celebrates diversity and inclusion.**Please note: Kintsugi does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Kintsugi employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate.
