The Advance Care Navigator is a critical member of the Koda care team who will guide longitudinal conversations with patients and their loved ones as they face serious illness. This position will be working closely with complex patients in a virtual/telephonic setting to first define their values and share them with loved ones, and then second provide longitudinal check-ins and support to ensure patients receive the care they value as they face serious illness.

This position will also involve screening for palliative care and hospice needs of the patient and communicating that to the care team. This position offers flexibility in scheduling, is fully remote, and provides opportunity for advancement. We’re looking for a detail-oriented, empathetic person to be the primary point of contact for seriously ill patients and their caregivers. You’ll be utilizing Koda’s proprietary technology to help deliver these conversations and complete documentation. You’ll provide both technical and compassionate support as they navigate through difficult conversations. In addition to front-line support, you’ll be responsible for maintaining accurate process metrics and improving communication process efficiencies.

• Conduct structured, guided discussions to review care preferences and align patients and loved ones on these preferences
• Maintain strong empathy for seniors / seriously ill users as they make difficult decisions about their healthcare journey
• Provide ongoing support for patients enrolled with Koda, including follow-up visits with patients and loved ones, patient check-ins, ongoing education and documentation revisions as needed
• Manage and mentor the Patient Support team to ensure high-quality patient conversation and documentation
• Prepare for patient encounters by reviewing patient notes and documentation
• Effectively screen patients for additional palliative care needs that need to be communicated to primary care team
• Document and track patient encounters throughout the Koda Health communication lifecycle, from referral to completion and ongoing support
• Maintain and improve efficiency of the entire patient communication process
• Provide ongoing feedback to supervisors regarding the patient experience
• Notice even the small details and continually brainstorm solutions to improve our processes and each patient's experience

A sample of your first 30/60/90 days at Koda:

• In the first 30 days — gain a deep understanding of the product and patient support processes
• In the first 60 days — begin independent management of patient support relationships
• In the first 90 days — iterate on process, improve patient communication methods, track metrics demonstrating impact

Requirements

• Must have active and unrestricted licensure as a Registered Nurse (RN) or Licensed Clinical Social Worker (LCSW), meeting all state certification and licensing requirements for the state the candidate works in.
• Minimum of one (1) year of nursing or social work experience related to management of chronic or terminal conditions in a healthcare setting.
• Must be available to work Monday-Friday during regular business hours and occasional evenings.
• Knowledge of serious medical conditions (such as cancer, dementia, CHF, COPD, cirrhosis, ESRD, etc.) and their progression.
• Strong verbal communication skills, with a highly empathetic and supportive demeanor
• Ability to explain technical concepts in detail to users unfamiliar with technology
• Strong attention to detail
• Proactively seek solutions and look for opportunities to improve processes
• Proven track record of thriving in a fast-paced environment where critical thinking and proactive teamwork are essential for success
• Team player eager to expand their skill sets and grow within the company
• Comfortable with ambiguity - Koda Health is a startup so things might change quickly. Being comfortable with change is a must

Bonus Points

• Experience in motivational interviewing
• Expertise in advance care planning conversations or experience caring for those with serious illnesses in a longitudinal fashion, including palliative and hospice care
• Experience with senior populations
• Digital health and/or startup experience
• Experience with CRMs (e.g. Freshworks, Hubspot, Salesforce)

Benefits

We’re working on problems which have a real impact on people’s lives. When we succeed, patients, families and clinicians are best prepared to have difficult conversations and make decisions that are aligned with the patient’s goals.

Diversity, Equity, and Inclusion are important to us. Every team member must abide by our shared code of conduct. We believe this approach will help us attract and grow a diverse bunch of talented people that are supportive, empathetic, and results-oriented.

We’re constantly improving our systems and processes, and you’ll be expected to join in to shape this as we journey together.

We believe everyone has life and value outside of work. That’s why you’ll find us working smarter not longer and pushing each other to find balance.

We also provide great benefits to our team:

• Salary range for this position: $65,000-$80,000
• Unlimited PTO, ensuring you take vacations as you need
• Stock options, to share in our success
• 70% covered medical/100% covered dental and vision
• 401k option
• Reimbursements for professional growth