Kora is a payment infrastructure for Africa. We offer plug-and-play payment solutions for businesses to launch a tailored payment experience for their customers.

At the front and center of what we do every day, we are creating a future void of digital financial barriers across Africa. We are committed to delivering secure, reliable, and easy-to-use digital financial solutions to customers with a guarantee that they are improving their lives.

To achieve this mission, we need people like you. We value positive energy and clear communication and are committed to building an inclusive environment for people from every background. We strongly believe in our ability to find Water in the Desert and pick the Sands in the Ocean.

About the Role

As the Senior Technical Support Engineer, you will play a crucial role in ensuring the smooth operation of our financial services and providing exceptional technical support to both businesses and internal teams. You will be responsible for troubleshooting complex technical issues, collaborating with cross-functional teams, and driving continuous improvement in our support processes.

As a Senior Technical Support Engineer, you will be part of the Engineering team, working directly with our merchants and collaborating closely with the Merchant Success and Product Development teams.