Kora is a payment infrastructure for Africa. We offer plug-and-play payment solutions for businesses to launch a tailored payment experience for their customers.

At the front and center of what we do every day, we are creating a future void of digital financial barriers across Africa. We are committed to delivering secure, reliable, and easy-to-use digital financial solutions to customers with a guarantee that they are improving their lives.

To achieve this mission, we need people like you. We value positive energy and clear communication and are committed to building an inclusive environment for people from every background. We strongly believe in our ability to find Water in the Desert and pick the Sands in the Ocean.

About The Role

As a Merchant Success Associate at Kora, you will be responsible for managing all aspects of our relationships with merchants and all other customers, being the first point of contact for issue resolution, enquiries and ultimately guiding them to having the best solution that adapts to their needs. Based in Nigeria and fluent in English and French, you will be our merchants' primary point of contact, ensuring maximum success and satisfaction. In this role, you will be working closely with the Product, Sales, Merchant Success and Engineering teams.

Reporting Relationships & Stakeholder Engagement:

• Report to the Head, of Merchant Success working as part of the Merchant Success Team to ensure the utmost Merchant Satisfaction amidst the high volume.
• Working collaboratively with our engineering team, Sales team, and Compliance team, to ensure each merchant is onboarded in a professional, timely manner.