About Kredete

Kredete is a financial technology platform designed to help African immigrants build credit and send money instantly to over 50 African countries - amongst other product offerings. Using Stablecoins and modern payment systems, we make it easy and affordable for businesses to move money across borders. Our mission is to provide accessible, secure, and low-cost financial solutions that improve cash flow and support financial growth for individuals and businesses.

We’ve built a product customers love and a business that scales fast. Kredete operates in 3 global offices (New York, Lagos and Riga, Latvia), and is backed by world-class investors. Our teams are shipping payment systems built to run faster and we are expanding across new product lines and markets.

At Kredete you’ll join a company in motion—ambitious, profitable, inclusive and product-driven—where impact is visible, decisions are fast, and growth is real. We believe in customer obsession, continuous learning, and delivering extraordinary outcomes. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in.

About the Role

We are seeking a proactive and customer-focused Weekend and Night Support Specialist (The night and weekend shift is within our 24/7 support hours) to provide exceptional support to our clients and users outside regular business hours. As the first point of contact during weekends and night shifts, you will resolve technical issues, assist with customer inquiries, and ensure seamless service delivery in alignment with our company’s values and standards.

Key Responsibilities

• Respond promptly to customer inquiries via chat (Intercom and Freshworks)
• Troubleshoot and resolve customer issues, escalating complex cases as needed.
• Provide accurate information about products and services.
• Assist users with technical issues, such as login errors and payment processing.
• Monitor system alerts and escalate performance issues to relevant teams.
• Track and resolve incidents in line with company procedures and SLAs.
• Monitor customer feedback and identify trends for process improvement.
• Meet or exceed support KPIs while ensuring service excellence.
• Update knowledge of company products, policies, and procedures regularly.

Requirements

• Bachelor’s degree or relevant certification in IT, customer service, or a related field.
• 2–3 years of experience in customer or technical support, preferably in fintech.
• Strong troubleshooting and problem-solving abilities.
• Excellent written and verbal communication skills.
• Familiarity with CRM tools (e.g., Freshworks, Intercom).
• Basic understanding of fintech products and online payments.
• Customer-first approach with strong empathy.
• Flexibility to work night and weekend shifts consistently.
• Detail-oriented and organized with the ability to work independently.
• The role is remote but new teammates will be required to come into the office a few times a month to sync and bond with the team.

Opportunity: At Kredete, we are proud to be an equal opportunity employer. We value diversity and all applicants seeking employment with us are strictly based on merit, competency and qualifications. We do not discriminate based on religion, race, national origin, sexual orientation, sex, marital or family status, disability or gender.

Data Protection: By applying to this role, you consent to the collection and processing of your personal data by Kredete for the purposes of assessing your suitability for the advertised position. All personal data will be processed in accordance with applicable data protection laws.