Meet LayUp: LayUp is an African technology company that is here to unlock the economy. LayUp encourages applications from people with diverse backgrounds. A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are satisfied and to improve areas of dissatisfaction, and providing technical support to keep customers satisfied with the products.Background: Relevant bachelor’s degree; 2+ years of experience in sales or account management in the software/fintech industry with a history of exceeding quota and key metrics; experience engaging with senior decision-makers; strong verbal and written communications; experience working with multiple stakeholders and cross-functional teams; strong sales and technical acumen.Key responsibilities: Build and maintain trusted consultative relationships with Clients; establish customer support practices and processes; provide technical and product support; transition new Clients into the company; design and execute a success plan; drive planning sessions to ensure Clients fully leverage LayUp; drive expansion opportunities; conduct regular business reviews; implement best practices for effective Client management; establish a standard cadence of communication; consistently exceed quota and key performance metrics.