Key Responsibilities:

• Serve as the primary point of contact for customers post-implementation, ensuring their success with the LendAPI platform.

• Drive customer engagement by conducting discovery calls, identifying opportunities for product enhancement and customer growth.

• Provide ongoing support to clients, troubleshoot issues, and ensure timely resolution of technical and business inquiries.

• Collaborate with sales, engineering, and product teams to ensure seamless customer onboarding and platform utilization.

• Monitor customer satisfaction, retention, and growth, using data to improve customer experience.

• Conduct regular check-ins with customers, offering training and insights to help them optimize platform usage.

• Gather and analyze feedback from clients to provide actionable insights to product teams.

• Participate in the development of customer success strategies and processes to scale customer support efforts as the company grows.

Required Skills and Qualifications:

• Bachelor’s degree in a STEM-related field (Science, Technology, Engineering, or Mathematics).

• 3+ years of experience in a customer-facing role (Customer Success, Account Management, or similar).

• Strong entrepreneurial mindset with a passion for solving business challenges using technology.

• Excellent communication and interpersonal skills, with the ability to build strong client relationships.

• Self-motivated, able to work independently and proactively manage customer accounts.

• Experience with SaaS products or a technical background is highly preferred.

• Problem-solving skills with the ability to thrive in a fast-paced, dynamic environment.

What We Offer:

• Competitive salary and benefits.

• Opportunities for professional growth in a rapidly expanding fintech environment.

• The ability to work with cutting-edge technology in an innovative industry.

• Collaborative and supportive work culture with a focus on customer-centric solutions.

Apply today to help LendAPI continue transforming how businesses leverage digital solutions for their financial operations. Please email your information to info@lendapi.com