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Senior Manager, Site Operations

LinkedIn

LinkedIn

Operations
Mountain View, CA, USA
Posted on Thursday, June 13, 2024

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to LinkedIn Mountain View office, depending on what’s best for you and when it is important for your team to be together.

Do you…

...have what it takes to lead a global team at the forefront of ensuring the seamless operation of one of the world's largest professional social networks?

...thrive as leading a frontline responder team to production-impacting incidents, coordinating swift mitigation and resolution?

...thrive in effectively managing teams and driving operational excellence within a fast-paced environment?

…desire a management position that allows you to remain hands-on?

…think that automation is a key component to operating a large-scale system?

...have a passion for staying ahead of industry trends and implementing best practices in site operations and incident management?

...have a strong commitment to driving a culture of learning, growth, and innovation within the Site Operations team?

Join us as the Senior Manager for our Site Operations team at LinkedIn. Our dedicated professionals drive Incident Response, monitor site health, and collaborate with engineering teams to maintain operational excellence. From swift issue resolution to continuous improvement through automation, we're committed to delivering a top-tier user experience. If you're a proactive leader passionate about technology and teamwork, we want you on our team. Apply now and be part of shaping LinkedIn's future!

The SiteOps team is a dedicated group of skilled professionals responsible for effectively driving Incident Response for any production-impacting outages and continuously monitoring the alerts and issues that affect site health, performance, availability, and any deviation in overall site engagement. Incident Response is at the core of this team, functioning as the frontline responders to any production-impacting incidents, from troubleshooting and impact assessment to coordinating and engaging service owners for swift mitigation and resolution following effective communication with executives and leadership. The team adeptly facilitates triaging and mitigation of service-related issues, quickly resolving them per documented procedures, and leverages triage and mitigation tooling. The SiteOps team diligently works with service owners across engineering for continuous operational enhancements with a clear goal of achieving operational excellence by leading incident and change management lifecycles. The team constantly strives to improve operational efficiency by identifying and automating repetitive tasks and processes related to incident management by developing tools and establishing effective workflows.

Responsibilities

• Exhibit expertise with over 4+ years of experience in incident management, monitoring, and observability practices, showcasing a comprehensive understanding of industry-standard methodologies and tools.

• Proficiently communicate complex issues and incident response summaries to engineering leadership, executives, and external partners, ensuring consistent follow-up.

• Develop processes and automation to ensure the quality of incident metadata, facilitating meaningful analysis and actionable insights from Incident trends and patterns.

• Demonstrate strong leadership capabilities to effectively guide and motivate SiteOps team members in the US and India, fostering a global environment focused on achieving goals and objectives and promoting a positive and collaborative workplace culture.

• Collaborate closely with engineering managers and development teams to ensure operability considerations.

• Directly manage SiteOps US team members, overseeing 12x7 shifts and serving as the SiteOps India team manager's reporting manager.

• Conduct daily stand-up meetings attended by hundreds of engineers and leadership, focusing on Incident Management and change management updates and follow-ups.

• Demonstrate effective interpersonal and teamwork capabilities, collaborating with diverse stakeholders, including engineering managers, technical program managers, and product teams.

• Acquire and disseminate deep knowledge of our complex applications.

• Demonstrate adaptability and resilience in fast-paced, ever-changing environments, adept at managing challenging situations.

Basic Qualifications

• B.S./B.A degree in Computer Science, Engineering or other technical discipline, or related practical experience

• 4+ years experience in web operations, with 2+ years of people management experience

• Experience in UNIX systems and programming with object-oriented languages, specializing in the development of automation tools for streamlining manual tasks and procedures.

Preferred Qualifications

• Strong Communication Skills - effectively convey complex issues and incident response summaries to engineering leadership, executives, and external communication partners

• 5+ years in web operations, with 3+ years in management, expertise in UNIX systems, and programming skills in various languages and development of automation tools for streamlining manual tasks and procedures

• Pitch in with hands on help and code as needed to keep things running smoothly

• Experience with troubleshoot and triage web-based Java/J2EE system issues

• Basic understanding of computer science, with awareness of data structures, algorithms, and software design.

• Experience running a team using an Agile approach to software development (for example, Scrum)

Suggested Skills:

· Site Operations

· UNIX systems

· Object-oriented languages

· Incident Management

You will Benefit from our Culture:

We strongly believe in the well-being of our employees and their families. That is why we offer generous health and wellness programs and time away for employees of all levels.

LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $125,000 - $207,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://microsoft.sharepoint.com/:b:/t/LinkedInGCI/EeE8sk7CTIdFmEp9ONzFOTEBM62TPrWLMHs4J1C_QxVTbg?e=5hfhpE. Please reference https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

-Documents in alternate formats or read aloud to you

-Having interviews in an accessible location

-Being accompanied by a service dog

-Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.