Customer Success Intern

Location: U.S.

About LISNR

LISNR powers contactless, secure data transmission using ultrasonic audio. As we scale globally across mobility, transit, and fintech, we’re expanding our Customer Success and Implementation capacity to ensure high-performance deployment and client satisfaction in our core markets: India, LATAM, Europe, and North America.

Role Summary

We’re seeking a motivated and strategic Customer Success Intern to join us for a high-impact internship focused on documentation, partner enablement, and market research. You’ll work cross-functionally with our Commercial, Product, and Engineering teams to accelerate time-to-value for new partners, improve internal processes, and help us better understand new verticals like Retail Media.

This isn’t a shadowing role. Your work will help shape how we scale Customer Success globally.

The ideal candidate will combine strong technical skills with a consultative mindset, demonstrating the ability to serve both pre- and post-sale functions, particularly in fast-paced, cross-functional enterprise environments. This role is key to accelerating customer time-to-value, enabling local execution, and supporting scalable growth globally.

What You’ll Do

Over the course of the internship, you’ll:

• Customer Documentation: Identify gaps in our support resources and help author clear, concise onboarding materials.
• Implementation Retrospectives: Analyse prior customer deployments to identify success factors and recurring issues to review existing deployment material and potentially create additional resources for future use.
• Customer Health Modeling: Collaborate with Product to build a first-draft customer health scoring framework based on SDK usage and support history.
• CS Playbook Research: Explore retention best practices from similar companies and propose a quarterly success touchpoint model.
• Retail Media Research: Analyze competitors and customer journeys to identify how LISNR can support offline media measurement and engagement.

What We're Looking For

Required Qualifications:

• Currently pursuing or recently completed a degree in Business, Marketing, Information Systems, Computer Science, or related field.
• Strong written communication and research skills.
• Comfortable working in fast-paced, ambiguous environments.
• Excited to learn about SaaS models, customer lifecycles, and vertical-specific success strategies.

Preferred/Bonus Skills:

• Familiarity with SDKs, APIs, or embedded technology in any form.
• Experience writing help center content or client-facing documentation.
• Interest in Retail Media, digital signage, or proximity-based marketing.
• Prior exposure to tools like Jira, Intercom, or ChurnZero.
  

Why This Internship?

You’ll own real work with high visibility, gain mentorship across multiple teams, and build a portfolio of projects that directly impact how LISNR scales with partners. You’ll also gain exposure to one of the most exciting frontiers in B2B tech, while developing repeatable strategies that can be used across verticals.

LISNR INC. reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.