Customer Success Manager
Logixboard
This job is no longer accepting applications
See open jobs at Logixboard.See open jobs similar to "Customer Success Manager" Techstars.You will:
- Spearhead the rollout and implementation of comprehensive training programs to empower our customer community with the latest advancements in our product portfolio.
- Establish partnership KPIs and onboarding new customers for long-term success with a focus on driving platform adoption and revenue growth throughout the entirety of customer journey
- Escalate client needs where applicable, including determining solutions and resources
- Gather and analyze clients’ feedback and share that feedback with internal teams to help us continually incorporate the voice of our customers in our product development roadmap
- Lead new customer onboarding, client platform trainings and ongoing ad-hoc training required to drive long-term customer value
- Provide strategic recommendations on ways Logixboard can support our customer’s success
- Implementation of new customers
- Regularly educate/enable C1s on how to use Logixboard effectively
- Constantly monitor customer health with data (both externally and internally)
- Own and run Sales Enablement sessions
- Communicate new updates and features of Logixboard and how it will positively impact pointed personas (Operators, Sales and Marketing)
- Support the content development of Success Plans and Value Reviews (provide data to support the story)
We're looking for:
- At least 2+ years of experience in the global logistics industry
- 2+ years of direct customer engagement experience
- Ability to present complex information in a clear and concise manner
- Ability to influence and collaborate across various departments
- Comfort in establishing yourself as a trusted advisor and apply consultative skills with customers
- Ability to pragmatically solve difficult problems
- Self-driven and comfortable with ambiguity and uncertainty
- Comfortable working with multiple remote teams, willing to work in a hybrid environment
- Thrives in fast paced environments, prioritizing agility, and willingness to act.
Benefits:
- We are a remote first company, meaning, you can work from home, from the mountains, from the beach, or wherever you feel like getting work done.
- Logixboard covers 100% of premiums for Medical, Dental, and Vision for you, with 75% of premiums covered for your loved ones. We’ll also offer paid life insurance and Long Term Disability.
- 12 weeks parental paid time plus a $2,500 parental bonus to support you and your family.
- Our 401(k) plan makes it easy to save for retirement and you can contribute your tax free dollars from day 1.
- In addition to statutory and Federal holidays, we offer our teammates Flexible Time Off (average is 4-5 weeks) that can also be used to observe holidays that are important to you.
- A yearly Learning and Development budget of $500 to find your own way to continue your professional development.
- To get your office set up, you will receive the basics (laptop, monitor, keyboard and a mouse), plus a one time WFH budget of $1,000 for you to get the other things you need in order to do your best work.
This job is no longer accepting applications
See open jobs at Logixboard.See open jobs similar to "Customer Success Manager" Techstars.