Customer Success Manager (Melbourne/Sydney Australia)
Logixboard
You will:
- Spearhead the rollout and implementation of comprehensive training programs to empower our customer community with the latest advancements in our product portfolio.
- Establish partnership KPIs and onboarding new customers for long-term success with a focus on driving platform adoption and revenue growth throughout the entirety of customer journey
- Escalate client needs where applicable, including determining solutions and resources
- Gather and analyze clients’ feedback and share that feedback with internal teams to help us continually incorporate the voice of our customers in our product development roadmap
- Lead new customer onboarding, client platform trainings and ongoing ad-hoc training required to drive long-term customer value
- Provide strategic recommendations on ways Logixboard can support our customer’s success
- Implementation of new customers
- Regularly educate/enable C1s on how to use Logixboard effectively
- Constantly monitor customer health with data (both externally and internally)
- Own and run Sales Enablement sessions
- Communicate new updates and features of Logixboard and how it will positively impact pointed personas (Operators, Sales and Marketing)
- Support the content development of Success Plans and Value Reviews (provide data to support the story)
We're looking for:
- At least 2+ years of experience in the global logistics industry
- 2+ years of direct customer engagement experience
- Ability to present complex information in a clear and concise manner
- Ability to influence and collaborate across various departments
- Comfort in establishing yourself as a trusted advisor and apply consultative skills with customers
- Ability to pragmatically solve difficult problems
- Self-driven and comfortable with ambiguity and uncertainty
- Comfortable working with multiple remote teams, willing to work in a hybrid environment
- Thrives in fast paced environments, prioritizing agility, and willingness to act.
Benefits:
- Benefits are provided in compliance with National Statutory Requirements of Australia
- Employees have unlimited vacation
- We are a fast-growing startup where your position will have a direct impact on the business
- Generous parental leave