Shipping Team Leader
lovepop
Da Nang, Hải Châu, Da Nang, Vietnam
Posted on May 15, 2025
About Lovepop
Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments in lifetime revenue. Lovepop consistently ranks in the top Google results for cards online, enjoys 18% national brand awareness, and has helped its customers create over 50 million magical moments. Our vision is to be the #1 online card destination for cards and we are building the team of A+ talent that will take us there.
About the role
As a Shipping Team Leader, your mission is to ensure the efficient, accurate, and timely processing of shipments while maintaining high standards of quality and compliance. You are responsible for coordinating logistics, optimizing workflows, and leading your team to achieve operational excellence. Additionally, you must foster a culture of teamwork, safety, and continuous improvement to enhance overall efficiency and customer satisfaction.
Accountabilities
- Manage end-to-end export processes to the U.S. via air freight and import processes from China via sea freight.
- Monitor and optimize shipping cost per unit while maintaining delivery service level agreements.
- Ensure all shipping activities comply with international trade laws, customs regulations, and company policies.
- Collaborate with internal teams (Sales, Production, Inventory, Procurement, Demand Planning) and external partners (freight forwarders, customs brokers) to ensure accurate documentation and smooth shipment flow.
- Conduct root-cause analysis for any late or failed deliveries and implement corrective actions.
Qualifications
- Education & Experience:
- Bachelor’s Degree in logistics, supply chain management, business, or a related field.
- 3-5 years of experience in international shipping, with familiarity in air and sea freight, preferably from Vietnam to international destinations.
- Import/Export Regulations Knowledge: Understanding of customs procedures, import/export taxes, and related shipping procedures.
- Language Skills: Fluent in English (both written and spoken) is a must, as the company operates in an international environment.
- Technical & Management Skills:
- Communication Skills: Strong communication skills with internal teams, shipping partners, and customers. Ability to negotiate and resolve arising issues efficiently.
- Problem-Solving Skills: Ability to handle unexpected situations, such as damaged goods, shipping issues, or urgent customer requirements.
- Excellent communication skills for coordinating with internal teams, customers, and external vendors.
- Analysis and Reporting: Ability to use data analysis tools to make decisions and optimize shipping processes (e.g., Microsoft Excel, logistics management software).
- Personality: Proactive, flexible, able to work independently, and under pressure.
Lovepop Values
Engineering: Curiosity to discover how the world works
Hunger: Desire to take on more than is expected
Magic: Delivering unexpected experiences
Connection: Building relationships with each other
