Quality Assurance Specialist (Manufacturing background)

lovepop

lovepop

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Quality Assurance

Da Nang, Hải Châu, Da Nang, Vietnam

Posted 6+ months ago
About Lovepop
Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments with over $300m in lifetime sales ($30m+ annually). Lovepop consistently ranks in the top Google results for cards online, enjoys 29% national brand awareness in the category, and has helped its customers create over 65 million magical moments (30 million+ units sold). We live by our four values: engineering, hunger, magic, and connection. The opportunity ahead of us is large, exciting, and meaningful. We seek A+ talent to help us become the #1 online card destination in the US.
About the role
As a QA specialist - Maternity backup for 1 year, your mission is to ensure the stability and consistency of product quality from the very beginning of the production flow by controlling raw material quality (IQC) and monitoring key process checkpoints during manufacturing.
After 1 year - Establish, improve, and maintain quality standards for new and existing 3D card products and production processes. Act as a quality gatekeeper during product development, ensuring that risks are assessed, test batches are properly inspected, and structured standards are in place to prevent defects and drive continuous improvement.

Accountabilities

  • Maternity backup for 1 year
  • Support QC staff and line leaders in identifying potential process risks
  • Define and monitor in-line quality control checkpoints during production processes: printing, cutting, Foiling, gluing, folding, assembly, etc
  • Perform random in-process audits to ensure operators follow correct methods and standards
  • Investigate recurring defects or process abnormalities and assist in root cause analysis
  • Recommend process adjustments or preventive actions based on early defect trends/risk in new project or daily audit
  • Validate changes to materials, tools, or settings before full-scale use
  • Coordinate testing for alternative or replacement materials proposed by Purchasing, ensure test results meet technical and functional standards for 3D card applications (e.g. printing, cutting, folding, gluing…)
  • After 1 year, rotation to
  • Evaluate structure, materials, and production feasibility of new designs
  • Coordinate with PE, TRA and Production teams to define mitigation plans
  • Approve new product readiness for test batch or mass production
  • Conduct detailed inspections for test batch orders
  • Verify compliance with customer specs, artwork, pop-up structure, and packaging
  • Document defects, risk areas, and recommend improvements before mass production approval
  • Define product-specific inspection criteria based on customer requirements
  • Finalize standard samples with QA and cross-functional alignment
  • Standardize quality checkpoints and criteria for each production step (printing, cutting, assembly, etc.)
  • Develop QA Standards for QC team and production use
  • Support training and audits to ensure adherence to standards

Qualifications

  • Education & Experience:
  • Bachelor’s Degree in Technology.
  • At least 2 years of experience in QA, with familiarity in Process control, Quality Standard and material quality control
  • Ability to use QC tools for analysis : Pareto, google sheet, Flowchart…Language Skills: Fluent in English (written skill) is a must, as we have to work with international suppliers
  • Technical & Management Skills:
  • Communication Skills: Strong communication skills with internal teams and suppliers. Ability to negotiate and resolve arising issues efficiently.
  • Problem-Solving Skills: Ability to handle unexpected situations, such as quality issues or urgent requirements.
  • Personality: Proactive, flexible, able to work independently, and under pressure.
Lovepop Values
Engineering: Curiosity to discover how the world works
Hunger: Desire to take on more than is expected
Magic: Delivering unexpected experiences
Connection: Building relationships with each other
Lovepop Operating Philosophies
A+ talent loves working with A+ talent. A+ talent delivers 10x outcomes.
Growth mindset. We believe people develop over time, that capability increases through belief and hard work. Most increases in productivity come from leveling up and applying more leverage and focus over time rather than by applying more resources or hours.
The team I’m on is more important than the team I lead. From Patrick Lencioni’s “The Advantage”: leaders need to put their working team’s objectives ahead of the objectives of the team they themselves lead for an organization to be effective.
Executive leadership team commitments: We value our time together, Create a safe space, Get everything on the table, Make clean agreements, Set the standard.

This job is no longer accepting applications

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