Quality Assurance Specialist (Manufacturing background)
lovepop
Quality Assurance
Da Nang, Hải Châu, Da Nang, Vietnam
Posted on Oct 3, 2025
About Lovepop
Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments in lifetime revenue. Lovepop consistently ranks in the top Google results for cards online, enjoys 18% national brand awareness, and has helped its customers create over 50 million magical moments. Our vision is to be the #1 online card destination for cards and we are building the team of A+ talent that will take us there.
About the role
As a QA specialist - Maternity backup for 1 year, your mission is to ensure the stability and consistency of product quality from the very beginning of the production flow by controlling raw material quality (IQC) and monitoring key process checkpoints during manufacturing.
After 1 year - Establish, improve, and maintain quality standards for new and existing 3D card products and production processes. Act as a quality gatekeeper during product development, ensuring that risks are assessed, test batches are properly inspected, and structured standards are in place to prevent defects and drive continuous improvement.
Accountabilities
- Maternity backup for 1 year
- Support QC staff and line leaders in identifying potential process risks
- Define and monitor in-line quality control checkpoints during production processes: printing, cutting, Foiling, gluing, folding, assembly, etc
- Perform random in-process audits to ensure operators follow correct methods and standards
- Investigate recurring defects or process abnormalities and assist in root cause analysis
- Recommend process adjustments or preventive actions based on early defect trends/risk in new project or daily audit
- Validate changes to materials, tools, or settings before full-scale use
- Coordinate testing for alternative or replacement materials proposed by Purchasing, ensure test results meet technical and functional standards for 3D card applications (e.g. printing, cutting, folding, gluing…)
- After 1 year, rotation to
- Evaluate structure, materials, and production feasibility of new designs
- Coordinate with PE, TRA and Production teams to define mitigation plans
- Approve new product readiness for test batch or mass production
- Conduct detailed inspections for test batch orders
- Verify compliance with customer specs, artwork, pop-up structure, and packaging
- Document defects, risk areas, and recommend improvements before mass production approval
- Define product-specific inspection criteria based on customer requirements
- Finalize standard samples with QA and cross-functional alignment
- Standardize quality checkpoints and criteria for each production step (printing, cutting, assembly, etc.)
- Develop QA Standards for QC team and production use
- Support training and audits to ensure adherence to standards
Qualifications
- Education & Experience:
- Bachelor’s Degree in Technology.
- At least 2 years of experience in QA, with familiarity in Process control, Quality Standard and material quality control
- Ability to use QC tools for analysis : Pareto, google sheet, Flowchart…Language Skills: Fluent in English (written skill) is a must, as we have to work with international suppliers
- Technical & Management Skills:
- Communication Skills: Strong communication skills with internal teams and suppliers. Ability to negotiate and resolve arising issues efficiently.
- Problem-Solving Skills: Ability to handle unexpected situations, such as quality issues or urgent requirements.
- Personality: Proactive, flexible, able to work independently, and under pressure.
Lovepop Values
Engineering: Curiosity to discover how the world works
Hunger: Desire to take on more than is expected
Magic: Delivering unexpected experiences
Connection: Building relationships with each other
