Description

Overview

Lumeon is a rapidly growing SaaS company which provides leading healthcare care pathway management software across the globe. We are seeking a Technical Implementation Consultant to join our US based team. The successful candidate will develop expertise in our product and work with clients to shape and configure our software suite to deliver maximum benefit to the client and Lumeon. They will work closely with our Project Managers, Engineers, and Integration Architects in delivering the solutions. Please note that this is a remote position.

Key Responsibilities

  • Develop an in-depth understanding of our products, offerings and services
  • Work alongside the wider Deployment team to implement solutions for the client using our software
  • Define the business requirements and outline the client’s business processes
  • Configure the Lumeon product suite to align with outlined client requirements
  • Support clients in the subsequent implementation of the configuration
  • Support Project Managers in the delivery of client projects
  • Collaborate with the Product Team to contribute to the ongoing improvement of the product

    • Requirements

    Essential Experience:

  • Excellent communication skills, both written and verbal
  • Technical understanding of software and software configuration
  • Experience using MySQL or other similar reporting tools
  • Understanding of how to interrogate relational databases using SQL
  • Comfortable interacting with customers at all levels within their business
  • Ability to think both analytically and creatively to resolve problems
  • Experience of working with Software as a Service
  • 2+ years of experience delivering customized software to clients in a project environment

    • Desirable Experience:

    • 2+ years experience of integrating and interfacing major healthcare systems and services, including analysis and gathering of customer requirements, product and training
    • Expertise using HTML and CSS
    • Experience of working with web services, APIs, integration engines
    • Experience in an analytical role
    • Bachelor degree or higher in a technology discipline

    Benefits

    Core Benefits

  • Healthcare plans
  • Company contribution rate: 80% for employee only or family plan
  • Monthly medical waiver allowance for those who opt out of our medical plan
  • Work where it works for you
  • Manager support for well-being
  • Flexible time off policy, plus 5 sick days
  • 10 paid national holidays
  • Pre-tax commuting options
  • 401(k) with 5% match
  • Parental leave
  • 10 weeks of paid leave to recover from childbirth
  • 2 weeks of paid parental leave to bond with a new baby
  • Life and AD&D insurance
  • Employee assistance program
  • Access to Perkbox - a benefits (perks & wellness) and engagement provider
  • Flexible Spending Account
  • Learning and Development Program

    • Voluntary

  • Supplemental life and AD&D insurance
  • Legal assistance
  • Accident insurance
  • Critical illness insurance
  • Hospital indemnity insurance