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Customer Success Manager

MadKudu

MadKudu

Administration
Canada
Posted on Thursday, August 3, 2023
MadKudu is the only predictive lead scoring platform built for B2B SaaS companies. We help go-to-market teams use data and signals to execute better segmentation, prioritization, and personalization of their leads and ultimately resulting in increased revenue.
We're looking for a Customer Success Manager with a B2B marketing operations background. Your mission is to ensure that customers are equipped to experience the impact of their investment in MadKudu and adopt at speed.
We've been lucky to grow fast through inbound driven by word of mouth. We're solving a big pain point in the marketing operations space. We're passionate and have built a superior product. We have traction, fanatic customers and a strong culture. As we continue building our CS team by adding customer champions like yourselves to drive NRR by making our customers the Marketing super stars this is where we need your help!

Responsibilities

  • Define the account strategy, account mappings and drive business reviews with our customers' advocates and executives sponsors to make sure MadKudu is top of mind for them to meet their needs.
  • Establish and nurture relationship with customer executives
  • Design and execute strategy to address disengagement, turnover, M&A, etc.
  • Oversee delivery of cross-functional teams against overall account strategy, timelines, etc.
  • Contract negotiations, paper process, close contracts.

What will help you crush it!

  • You have a passion for understanding accounts businesses and where they need the most help. You don't want to sell just for the sake of selling but you are passionate about making sure that we can help our customers solve the challenges they have in their GTM motions.
  • You have a proven track record of building and executing account maps, account plans to grow your customers' ACV. You have a proven track records of beating your renewal and expansion quotas.
  • You enjoy building motions from scratch and like thinking out of the box. Having worked in a Series A start up and being the first to launch a land and expand motion will help.

Skills & Experience

  • 3+ years of experience as a Customer Success Manager in a SaaS B2B company, ability to manage the customer life cycle, from the kick-off through renewal.
  • 3+ years of experience working in Martech
  • High level domain expertise in Marketing and Sales Operations functional area and general background in the Marketing B2B industry.
  • High level understanding of marketing, demand-generation and CRM technology stacks.
  • Experience working on companies with deeply technical product including but not limited to business intelligence, data science, AI / machine learning, predictive analytics and etc.
About MadKudu
Founded in 2015, MadKudu is focused on tackling one of the hardest challenges facing businesses today: relevance at scale. Today we help marketing & sales teams at B2B companies make the best decisions at every phase of the customer journey - smart forms that dynamically re-route high-potential leads to a 'fast lane,' real-time lead scoring to help prioritize the 20% of leads that generate 80% of revenue, and topical enrichment for outbound teams so they can focus on what they do best: helping companies who need their product get it faster.
Founders Sam Levan (CEO) & Francis Brero (CPO) have over 25 years of combined experience in the predictive analytics space, and are combining machine learning and an innovative methodology to help SaaS companies make the best decisions at every step of the customer funnel.
MadKudu is based in Mountain View, California & Paris, France - two places known for brilliant engineers, delicious wine and a love for the outdoors. We recently raised our Series A of $18 million led by Felicis with participation from BGV, Alven, HarbourVest, Techstars and notable GTM and PLG experts like Elena Verna, former CMO at Miro, Darius Contractor, CPO at Vendr, or Sahil Mansuri, CEO of Bravado.