Customer Success Manager
- Define the account strategy, account mappings and drive business reviews with our customers' advocates and executives sponsors to make sure MadKudu is top of mind for them to meet their needs.
- Establish and nurture relationship with customer executives
- Design and execute strategy to address disengagement, turnover, M&A, etc.
- Oversee delivery of cross-functional teams against overall account strategy, timelines, etc.
- Contract negotiations, paper process, close contracts.
What will help you crush it!
- You have a passion for understanding accounts businesses and where they need the most help. You don't want to sell just for the sake of selling but you are passionate about making sure that we can help our customers solve the challenges they have in their GTM motions.
- You have a proven track record of building and executing account maps, account plans to grow your customers' ACV. You have a proven track records of beating your renewal and expansion quotas.
- You enjoy building motions from scratch and like thinking out of the box. Having worked in a Series A start up and being the first to launch a land and expand motion will help.
Skills & Experience
- 3+ years of experience as a Customer Success Manager in a SaaS B2B company, ability to manage the customer life cycle, from the kick-off through renewal.
- 3+ years of experience working in Martech.
- High level domain expertise in Marketing and Sales Operations functional area and general background in the Marketing B2B industry.
- High level understanding of marketing, demand-generation and CRM technology stacks.
- Experience working on companies with deeply technical product including but not limited to business intelligence, data science, AI / machine learning, predictive analytics and etc.