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Assistant Store Lead

Matchaful

Matchaful

Administration
Hudson, NY, USA
USD 20-20 / hour
Posted 6+ months ago
Hudson Yards Cafe, NYC. Hourly wage: $20 hourly + tips. Lead daily operations, people, and sales initiatives at the Hudson Yards location. Ensure quality of matcha-based drinks/food, maintain a pristine and organized environment, and uphold top customer service while connecting with staff and guests.About You: Strong leadership; respect for traditional art of matcha; extreme care for café space; excellent communication and customer service; community-focused; highly organized; attention to detail; commitment to improving café operations and presentation.Requirements: 2+ years hospitality leadership; flexible schedule and full-time availability (40 hours/week); wellness background a plus; Food handlers permit required.Core responsibilities (not limited to): Monitor daily sales goals and uplift average ticket via upselling; work towards 17% labor goals and maintain/improve Google ratings; lead matcharista team on priorities; boost retail sales; assist onboarding/training; ensure adherence to procedures/protocols; attend weekly leadership meetings; maintain professional workplace and DOH compliance; develop matcharistas and report performance weekly; order weekly items through Marketman and adjust schedules; communicate equipment issues/supply shortages; ensure correct execution of menu/seasonal items; address disciplinary actions and communicate to Regional Leader; maintain regular Slack communication; manage Square Teams scheduling and communicate schedule changes; assist with coverage; ensure health inspection readiness and A grade; streamline drink-making; conduct quality checks; monitor time cards; lead organization of storage areas; conduct weekly/monthly inventory in Marketman and ensure Square accuracy; be available for EOM inventory counts; place Commissary Kitchen orders via Marketman based on Square sales; maintain sufficient concentrates and proper labeling/dates; enforce food waste record keeping; keep retail stocked and maintain beautiful storefront; delegate tasks during slow periods; receive/organize/adjust invoices in Marketman.