Matchaful has 8 café locations in NYC and is growing. The Director of Retail Operations manages all aspects of café business operations, ensuring managers and staff operate to company standards, customer satisfaction, and smooth, efficient operations across locations; reports to the CEO. Oversees Operations & Sourcing Manager, General Manager, Hiring Manager, Training Manager, Store Leads, and other café management roles. Requirements: 5–10 years managing multi-location restaurant/café groups and teams; 5+ years with restaurant management software and finances (Marketman/Square preferred); successful store openings and scaling in NYC; specialty coffee/tea experience preferred. Responsibilities include sales/profitability, operational improvements, people development and retention, team building, new project development (store openings), and financial management. Working Conditions: Full-time; evening/weekend/holiday shifts as needed. Physical: Lift up to 50 lbs. Job Type: Full-time. Salary: $90,000–$150,000 per year, DOE. Benefits: Dental/Health/Vision insurance, employee discounts, 3 weeks PTO, stock options. Education: Bachelor’s (required). License/Certification: NYC Food Protection Certificate. Travel: 100% around NYC. Work Location: In person.