Matchaful offers sustainable Japanese matcha and active botanical nutrition. We currently have (8) cafe locations in NYC, and we are growing. We are passionate about leading the matcha movement in a sustainable, elevated and respectable way.Making matcha is all about the highest level of integrity, recipe mastery, and the energy to showcase your creations. We are looking for a caring and diligent Director of Retail Operations to join our growing team and lead the growth of our retail presence.Matchaful is committed to offering healthy, plant-based offerings and a serene environment to enjoy a beautiful cup of matcha. We respect the art of Japanese matcha making, while bringing awareness around wellness through all of our adaptogenic ingredients.As Matchaful’s Director of Retail Operations, you'll be responsible for managing all aspects of the café business operations. The Director pays close attention to the daily finances, operations, and people of all the stores they look after. They must ensure the right assignment of duties to all store managers and make sure that managers and staff are operating in accordance with company standards. They must also ensure that customers are satisfied with our exceptional products and services and report important information to the CEO on a timely basis. At the same time, the Director should also pay attention to the career development and culture of staff in all locations, and provide them with work-related advice and train them accordingly. The main purpose of this role is to have all Matchaful cafés operating smoothly and efficiently, in turn improving the profitability and success of our café business.The Director of Store Operations oversees the Operations and Sourcing Manager, General Manager, Hiring Manager, Training Manager, and Store Leads in NYC, as well as any other café management roles for the company.Job Requirements:- 5-10 years of experience managing restaurant or café groups with multiple locations- 5-10 years of experience managing restaurant or café teams- 5+ years of experience with restaurant management software and finances. Experience with Marketman and Square is preferred- Successful track record of opening new stores in NYC and scaling a café or restaurant business- Experience with specialty coffee and/or tea preferredJOB RESPONSIBILITIESDrive Sales and Profitability, Operational Improvements- Help to create and execute plans for store teams to achieve monthly sales goals- Fully responsible for the overall business performance of all Matchaful cafes- Fully responsible for successful leadership, organizational plans, customer service, and outstanding execution of all field operations standards and strategies, consistently across all stores- Ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans- Continually measure and provide suggestions for improving operational performances- Supervise regular management performance of all locations and evaluate them routinely for growth and improvement- Help develop policies and procedures to ensure the achievement of goals, including but not limited to excellence of customer services, facility cleanliness, and maintenance of daily practices- Ensures that operational and training standards of multi-locations are consistently enforced and executed by co-workers- Maximize sales, transactions and profits of the assigned stores- Work closely with senior management to monitor and control food and labor costs- Ensure that all assigned stores are in compliance with food safety and sanitation regulations- React quickly to store emergencies and notify the right people to arrange crisis management when needed- Take responsibilities and initiatives on all assigned stores’ repair and maintenance- Oversee company-wide inventory management and processes- Ensure all ingredients are inspected for quality when receiving at each delivery time- Review and act upon customers’ requests, complaints and inquiries; Be proactive to find a solution- Execute and maintain all current and on-going Marketing promotions, materials and toolsPeople Development, Retention of Top Talents and Team Building- Foster a culture of teamwork, accountability, and continuous improvement- Effectively manage, lead, and set expectations to assure quality and productivity are in line with expectations to achieve company goals- Provide strong team leadership and a collaborative approach to working with the senior leadership team- Document, review, and measure individual manager performance through the formal employee review process- Fully responsible for the staffing plan, execution and related training needs of the existing stores and new stores- Oversee Hiring Manager and monitor the full hiring process per the company’s policies, including Pre-screening, Interviews, Evaluations, Reference Checks, Hiring Decisions and Orientations- Inspire store staff to meet monthly store goals and KPIs- Ensure that all staff follow company operating standards, and take actions to correct any non-compliance- Lead weekly Management Meetings; attendance is required- Provide feedback and advice on scheduling to scheduling managers, ensuring stores are properly staffed and all new staff are properly trained- Prep and perform accurate yearly staff performance/wage reviews on timeNew Project Development- Assist with new store development, including construction, equipment procurement, and plans for grand opening- Ensure effective communication and coordination between cross-functional teams involved in new store openings- Work cross-functionally to ensure successful and timely store openings- Ensure cost-effective implementation of new stores and new store initiatives- Implement standardized processes and procedures for new store development projectsFinancial Management- Oversee store finances and COGS through Marketman on a weekly and monthly basis- Establish financial goals for the assigned stores and encourage staff to work towards the goals- Develop and manage regional budgets, ensuring financial targets are met or exceeded- Monitor and analyze financial performance indicators for each store- Identify opportunities for cost optimization and efficiency improvements- Ensure accurate and timely financial reporting for the region- Evaluate and approve regional expenditures, ensuring compliance with company policies- Review and analyze store-level financial statements and implement corrective actions when necessary- Work closely with store managers to optimize sales, manage costs, and improve overall financial performanceWorking Conditions- Full-time; evenings, weekends, and holidays may be requiredPhysical Requirements- Must be able to lift up to 50 lbs.Job Type: Full-timeSalary: $90,000.00 - $150,000.00 per year, depending on experienceBenefits:- Dental, Health, Vision insurance- Employee discounts- 3 weeks paid time off- Stock OptionsEducation:- Bachelor's (Required)License/Certification:- NYC Food Protection CertificateWillingness to travel around NYC on a daily basis: 100% (Required)Work Location: In person