About the Role:Reporting to the Manager of Education, you will be responsible for leading the daily operations and educational programming at Matchaful’s brand new Ritual Bar and Stone Mill in Williamsburg. The Ritual Bar consists of a limited-seating tea tasting counter, focused on intimate experiences, storytelling, and tea education. Visitors will reserve seats for hands-on tea classes, guided tastings, and exclusive offerings.You will receive hands-on education to lead reservation-only tastings and classes, execute unique beverages and experiences from our menu of rotating seasonal offerings with utmost precision, and become an invaluable source of knowledge about Japanese tea.As Experience Lead, you will own grinding operations and command a strong understanding of proper equipment handling and production schedule, including loading tencha leaves and packing fresh ground matcha, maintaining a consistent cleaning schedule, and being able to walk guests through the grinding process from leaf to tin.Finally, you will maintain a pristine, aesthetically pleasing, and organized environment, and uphold the highest level of customer service at both the Ritual Bar and in our cafes—all while forging unique connections with our staff and our guests.About You:- Strong leadership capabilities- Ability to work independently- Passion and respect for the traditional art of Japanese tea- Extreme care for both front and back of house- Excellent communication skills, including the patience and clear communication to teach to absolute beginners- Utmost humility and desire to learn, make mistakes, and receive constructive feedback- Ability to thrive in a flexible and dynamic work environment- Excellent customer service skills and desire for connecting with community- Pristine level of organization- Incredible attention to detail- Commitment to improving all aspects of café operations and presentation- Excited to take ownership of a new initiative and play a key role in shaping a growing company’s artisanal tea programRequirements:- 2+ years of hospitality leadership and/or training experience- 1+ year experience in specialty tea- Flexible schedule and full time availability (40 hours/week commitment, including Saturday or Sunday)- Bartending experience | major plus- Food handlers permit | requiredCore responsibilities including but not limited to (selection):- Devise plans to achieve monthly sales goals set by the Regional Leader and Manager of Education- Ensure Ritual Bar is always prepared for a health inspection and support Williamsburg cafe staff with maintaining an inspection grade of “A”- Attend weekly meetings with leadership to review priorities and sales goals- Conduct consistent or as-needed quality checks on all drinks/products- Track and manage reservations for the Ritual Bar’s portfolio of experiences- Independently lead public-facing educational programming devised by the Manager of Education- Own all education related to matcha grinders–lead tours, educate staff and customers- Maintain strict product quality standards and flag any defective product- Monitor inventory and report back to management whether production needs to be dialed up or downCompensation:- Pay: $22.00 - $28.00 per hour- Job Type: Full-time, 40 hours per weekBenefits:- Employee discount on all matcha retail + food items- Two free matcha drinks per day- Mental Health and Wellness PTO- Medical Insurance provided by River Health