At Matchaful, we are dedicated to transforming the matcha experience by serving premium, high-quality matcha drinks and products in a welcoming and vibrant café environment. We take pride in our artisanal approach to matcha, ensuring that each cup embodies the essence of authentic Japanese tea culture. Our mission is to create a memorable experience for every customer, driven by our commitment to quality, sustainability, and exceptional service. Position Overview:The District Regional Cafe Manager has the responsibility of overseeing all senior café leadership and the overall performance of NYC Matchaful cafés. This role requires a passion for Matcha, exceptional leadership skills, and a strong focus on retail growth and the highest standards of quality and customer satisfaction. The District Regional Cafe Manager will lead a team of dedicated managers and retail staff across 9 Matchaful locations to drive the growth and success of our café business. The District Regional Cafe Manager will report directly to the CEO/Director of Operations and directly manage all NYC General Managers and Assistant Store Leads. Key Responsibilities: Operational Excellence—oversee all aspects of café operations including staffing, inventory, quality assurance, SOPs, and financial performance; ensure adherence to standards; monitor sales and metrics; oversee floor deployment; lead hiring and onboarding; update planograms; review timecards. Financial Management—oversee net sales and targets; conduct COGS reviews; drive KPI performance across P&L, waste, labor, and sales; prepare KPI tracking; build data‑informed schedules; present efficiency ideas; handle cash management. Compliance and Safety—ensure compliance with health, safety, and labor regulations and maintain A grades; conduct audits; enforce break compliance; implement safety protocols. Team Leadership and Development—manage store teams; lead and grow teams; support bar operations; drive team culture; develop training and growth plans; share accomplishments and reporting; conduct quarterly performance reviews; lead by example; demonstrate ER/HR knowledge. Customer Experience—improve Google ratings; ensure adherence to Guest Journey; coach leadership; resolve concerns; uphold service standards. Sales and Marketing—collaborate with marketing on local initiatives, events, and brand strategies; monitor trends and competitor activity; manage holiday/closure hours across platforms. Qualifications: Bachelor’s degree preferred; NYC Food Protection Certificate; 3–5 years in retail and/or F&B; 2–5 years multi‑unit or similar leadership experience; experience with POS, inventory, and restaurant management software (MarketMan a plus); experience reviewing P&Ls and achieving KPIs; appreciation for matcha and Japanese tea culture; excellent leadership, communication, and interpersonal skills; ability to manage multiple priorities; commitment to hospitality; strong decision‑making; comfort communicating with executive team; flexibility to work weekends and holidays. Benefits & Perks: Health, Dental, Vision; PTO; Commuter Benefits; Performance‑based Bonuses; Free daily Matchaful café drink; Retail & Food discounts. Salary Range $85k–$100k.