Role Overview: Control Center Operator

The Security Control Center Operator is responsible for monitoring and operating the CCTV cameras and associated systems to protect the company’s employees, assets, and visitors. This role requires a high level of attention to detail, excellent communication skills, and the ability to respond quickly and effectively in emergency security situations.

What You’ll Do:

1. CCTV Monitoring:

• Monitor live and recorded video feeds from security cameras installed in all company locations to detect suspicious activities or security breaches.
• Conduct routine checks of CCTV systems to ensure functionality and report any malfunctions.

2. Alarm Management and emergency response:

• Respond promptly to alarm activations and assess the situation via CCTV and other security systems.
• Activate security or emergency services as required.
• Implement and follow established emergency response protocols during incidents.
• Coordinate with emergency services and provide real-time information to assist in resolving incidents.

3. Incident Reporting:

• Document all incidents, suspicious activities, and security breaches in detailed reports.
• Maintain accurate logs of all activities and incidents.

4. Access Control:

• Monitor and manage electronic access control systems to ensure authorized entry and exit.
• Assist with visitor management and ensure compliance with security protocols.

5. Communication:

• Maintain clear and effective communication with on-site security personnel, emergency services, and management.
• Relay critical information promptly and accurately during emergencies.