Tech Support Engineer
Max Retail
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Remote
Posted on Aug 21, 2025
Max Retail is a cutting-edge technology platform enabling independent retailers and brands to sell their excess inventory online effortlessly. Our mission is to become the largest supply chain that holds no inventory, providing a seamless connection between supply and global demand. We empower our partners with the tools they need to thrive in an increasingly competitive market.
We are seeking a dedicated Technical Support Engineer to join our dynamic team. This unique role blends technical support responsibilities with engineering and coding work, allowing you to leverage your problem-solving skills and programming expertise. The ideal candidate is adept at troubleshooting and supporting end-users while also contributing to the development and enhancement of our technical products and solutions.
What You'll Do:
- Respond to customer inquiries via email, phone, and chat, providing timely and accurate solutions.
- Troubleshoot and diagnose technical issues related to software, applications, and system configurations.
- Document support cases, solutions, and escalations in the ticketing system for future reference.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Proactively identify recurring issues and suggest improvements to streamline the support process.
- Educate and guide customers through step-by-step solutions and best practices.
- Develop and maintain scripts, tools, and software features in Python and Typescripts Develop automated test cases Collaborate with the development team to build, test, and deploy software updates and patches.
- Analyze and resolve coding-related issues reported by users and internal teams.
- Contribute to product design discussions, offering technical insight and innovative ideas.
- Create and maintain technical documentation, including code comments, design specifications, and user guides.
- Participate in code reviews and uphold best practices for coding standards and quality assurance.
Who You Are:
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
- Proven experience in a technical support role, with hands-on coding and software development exposure.
- Proficiency in at least one programming language (e.g., Python, JavaScript, Java, C++).Strong understanding of debugging, troubleshooting techniques, and software development tools.
- Excellent communication skills, with the ability to explain complex technical concepts clearly.
- Familiarity with ticketing systems (e.g., Zendesk, Jira) and version control (e.g., Git).
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience in writing automated tests or QA processes.
- Familiarity with cloud platforms (e.g., AWS, Azure) and DevOps practices.
This job is no longer accepting applications
See open jobs at Max Retail.See open jobs similar to "Tech Support Engineer" Techstars.