Tech Support Engineer
Max Retail
IT, Customer Service
Remote
Posted on Aug 21, 2025
Max Retail is a cutting-edge technology platform enabling independent retailers and brands to sell their excess inventory online effortlessly. Our mission is to become the largest supply chain that holds no inventory, providing a seamless connection between supply and global demand. We empower our partners with the tools they need to thrive in an increasingly competitive market.
We are seeking a dedicated Technical Support Engineer to join our dynamic team. This unique role blends technical support responsibilities with engineering and coding work, allowing you to leverage your problem-solving skills and programming expertise. The ideal candidate is adept at troubleshooting and supporting end-users while also contributing to the development and enhancement of our technical products and solutions.
What You'll Do:
- Respond to customer inquiries via email, phone, and chat, providing timely and accurate solutions.
- Troubleshoot and diagnose technical issues related to software, applications, and system configurations.
- Document support cases, solutions, and escalations in the ticketing system for future reference.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Proactively identify recurring issues and suggest improvements to streamline the support process.
- Educate and guide customers through step-by-step solutions and best practices.
- Develop and maintain scripts, tools, and software features in Python and Typescripts Develop automated test cases Collaborate with the development team to build, test, and deploy software updates and patches.
- Analyze and resolve coding-related issues reported by users and internal teams.
- Contribute to product design discussions, offering technical insight and innovative ideas.
- Create and maintain technical documentation, including code comments, design specifications, and user guides.
- Participate in code reviews and uphold best practices for coding standards and quality assurance.
Who You Are:
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.
- Proven experience in a technical support role, with hands-on coding and software development exposure.
- Proficiency in at least one programming language (e.g., Python, JavaScript, Java, C++).Strong understanding of debugging, troubleshooting techniques, and software development tools.
- Excellent communication skills, with the ability to explain complex technical concepts clearly.
- Familiarity with ticketing systems (e.g., Zendesk, Jira) and version control (e.g., Git).
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience in writing automated tests or QA processes.
- Familiarity with cloud platforms (e.g., AWS, Azure) and DevOps practices.
