WHO WE ARE:
Maxwell, founded in 2015 by homebuyers frustrated with the mortgage process, has created a platform that streamlines and speeds up loan closings by over 45%. Our mission is to democratize mortgages by making them more accessible and efficient, reducing stress for borrowers and helping lenders stay compliant.

We are committed to a supportive, diverse, and inclusive culture, living our values of Rigor, Ownership, Curiosity, Kindness, and "Straight Up" to promote equality and financial empowerment. Intrigued? Say hello!

JOB SUMMARY:

The Diligence Operations Manager will oversee the daily operations of third-party due diligence loan reviews and post-close quality control reviews for a Due Diligence Provider.

WHAT YOU'LL BE DOING:

• Support, mentor, and motivate your full-time and part-time workforce; manage a remote team of Credit and Compliance reviewers in a fast-paced environment, with support from the Production Supervisor

• Responsible for the coordination and evaluation of the team to include participation in the hiring process; training, and developing employees; planning and directing work; addressing concerns and resolving problems; and conducting performance reviews

• Build and execute productivity and capacity plans, and partnering with leadership team to meet goals

• Prepare procedures and job aids for training and quality improvement

• Monitor and analyze process workflows, team member performance, and ensure client SLAs are met or exceeded for trades and flow diligence reviews

• Work closely with Transaction Management Team to ensure service delivery is monitored effectively and continuously improve client service and operations

• Respond to escalations from loan reviews as needed in a timely manner

• Establish goals and objectives for the department in alignment with overall divisional goals

• Operate risk management controls to ensure compliance with federal and state regulations

• Support, recommend, and implement technology initiatives
• Ensure company and department goals and key performance indicators (KPIs) are met

SUPERVISORY RESPONSIBILITIES:

• Participates in the recruiting, interviewing, and training of new staff.

• Oversees the daily production workflow of the department.

• Provides constructive and timely performance evaluations.

• Aid in discipline and termination of employees in accordance with company policy.

SKILLS & EXPERIENCE:

• Bachelor's Degree in Finance or Mortgage Banking preferred or equivalent combination of education and experience

• 7+ years of mortgage industry experience, strong preference in the due diligence space

• 3+ years experience in a management/supervisory capacity

• Strong underwriting knowledge and understanding of current compliance and regulatory requirements

• Experience managing remote teams and leveraging technology like Slack, Zoom, etc.

• Knowledge of LauraMac and ACES
• Strong analytical skills - this role requires reporting and ability to catch errors

• Excellent presentation and organizational skills; ability to collaborate, manage and expand relationships, at all levels, across the organization

• Ability to work with data, spot trends, and draw conclusions

WHAT WE OFFER YOU

An opportunity to be a key part of an agile team of thinkers and doers collaborating to change a multi-trillion-dollar industry. We offer meaningful equity at a growth-stage company, a competitive salary, top-tier medical, dental, and vision insurance, and flexible work hours and vacation time. Here are our awesome benefits in black
and white:

• Competitive pay and equity in a fast-growing, venture-backed company
• Inclusive, employee-first culture
• Robust benefits including 401(k), premium health plans, and FSA/HSA options for tax-free medical spending.
• Flexible PTO plus 11 holidays and 2 floating days for personal or cultural observances.
• Two paid volunteer days each year to support causes you care about.

OUR APPLICATION PROCESS

At Maxwell, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Maxwell is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by
law.