About MediCircle

MediCircle is on a mission to make prescription drugs affordable for every American and financially sustainable for the American healthcare system.

We are an early-stage healthcare technology startup that provides patients with access to affordable prescription drugs by reclaiming, recertifying, and redistributing unused medications. Through MediCircle, patients receive their medications with no out-of-pocket cost, while payers, plan sponsors, and value-based care groups realize significant savings on their drug costs. To date, we have reclaimed over $35 million worth of medications, and have signed contracts with market-leading customers, including national PBMs, payers, and regional health systems.

If our mission resonates with you, and you are energized by directly impacting the lives of millions of patients who can no longer access or afford their medications, we would love to hear from you.

Role Overview

Improve and run the day-to-day of MediCircle’s operational playbook. You will document workflows, maintain metrics, and ensure quality across intake, recertification, fulfillment, and customer support. As processes stabilize, you will take ownership of a defined operational lane and help hire and train the team that runs it.

Responsibilities

• Process execution and documentation: Build and maintain SOPs, checklists, and training materials for intake → recertification → fulfillment; keep versions current.

• Quality and compliance controls: Apply QA checks and audit trails; ensure HIPAA/PHI handling and DSCSA/state requirements are followed in daily work.

• Metrics and reporting: Maintain dashboards for throughput, SLA performance, and defects; flag risks early and drive resolution with owners.

• Continuous improvement: Run well-scoped improvements to remove bottlenecks, reduce errors, and improve cost per prescription.

• Vendor and tooling administration: Help administer tools (e.g., workflow trackers, CRM where relevant); coordinate with vendors for supplies, shipping, and services.

• Team support: Assist with hiring, onboarding, and training of junior operators; provide clear instructions and feedback.

• Domain ownership: Take end-to-end ownership of the core redistribution operations (medication intake, recertification, fulfillment, and everything in between) as the business grows.

Requirements

• Operational execution: Experience running and improving repeatable processes in a regulated or quality-focused environment.

• Documentation and communication: Strong written documentation; clear status updates; comfortable creating checklists and job aids.

• Organization and follow-through: Able to manage multiple queues, deadlines, and dependencies reliably.

• Data fluency: Comfortable with spreadsheets and basic dashboards; able to calculate and track SLAs/KPIs.

• Healthcare context (working knowledge): Exposure to pharmacy, payer/PBM, lab, medical device, or similarly regulated operations.

• Roll-Up-Your-Sleeves Mentality: You prefer to dive deep and understand workflows all the way from the bottom up. You like to jump in and help execute when necessary.

Preferred Qualifications

• Familiarity with DSCSA concepts, chain of custody, or pharmacy operations.

• Experience with workflow tools (e.g., Airtable, Smartsheet, Asana) and light automation.

• Experience coordinating inspections, audits, or accreditation activities.

• Experience training frontline operators or supervisors.