Senior Associate General Manager
Narmi
Operations
New York, NY, USA
Posted on Jan 24, 2025
About Narmi:
Narmi exists to enable community financial institutions (FIs) to win against Mega Banks and FinTechs. By providing one unified platform where FI's can manage the end-to-end customer journey, Narmi securely drives primacy, customer growth, and efficiency. We unlock the very latest solutions in account opening and digital banking to allow our customers to reach their goals. Since our founding, Narmi has moved billions of dollars and opened hundreds of thousands of accounts for banks and credit unions across the US. As a result, our customers have seen meaningful increases in deposits, revenues, and satisfaction. In fact, one of the first financial institutions to leverage Narmi was recognized by Bankrate and NerdWallet for providing the #1 digital experience for a bank or credit union in the US.
About the General Management Team:
The GM team is responsible for managing our relationships with financial institutions across their implementations, go-live processes, and in perpetuity thereafter. Customers are the lifeblood of Narmi, and our team is filled with product-obsessed colleagues looking to delight customers throughout the Narmi customer journey. Our team puts customers at the heart of everything we do and is always looking for ways to maximize the value of their relationships with Narmi.
What you'll do:
- Assist with strategic planning to deepen existing customer relationships
- Coordinate process improvements across product, engineering, operations, and sales
- Act as the customer’s champion at Narmi and approach the role with an execution-first mentality
- Work cross functionally as part of a pod to ensure that the customer is delighted with the implementations process and post go-live experience
- Meet with customers to understand their biggest goals and pain points, and develop relationships with internal and external stakeholders
- Help manage upsell processes and procedures
- Assist with Narmi’s monthly release process and manage communication with customers
- Troubleshoot customer issues and ensure speedy resolution
- Work with internal partners to translate customer feedback into specific product requirements and enhancements
What you'll bring:
- 5+ years of experience in client management, customer success, or project management
- Experience navigating a large ecosystem of partners and complex technologies
- Skilled at managing relationships with executive-level stakeholders while maintaining a strong focus on delivering results for Narmi’s customers
- Experienced at analyzing, compiling, and presenting data insights to key executive level stakeholders
- Outstanding communication skills; with comfort presenting to and influencing a range of stakeholders at large enterprise organizations
- Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
- Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
- Experience working in a high growth environment and dealing with ambiguity
- Experienced in providing mentorship to team members, with a strong ability to train and develop peers
- Ability to prioritize tasks to ensure customers’ objectives are met
- Experience working with financial institutions in a digital capacity is desirable
- A proactive, roll-up-your sleeves approach to accomplishing tasks
- An extremely high level of honesty, empathy and integrity
The expected annual base salary for this role is $115,000 - $140,000. Base salary is only part of your total compensation. In addition to base salary, you will receive an equity option grant, and are eligible for performance-based cash and equity bonuses. Compensation included in an offer will be commensurate with the candidate’s skills, experience and geographic location. Compensation ranges for candidates located outside of New York City may differ. You will also receive a full benefits package.
