Company Description

Neu Money is dedicated to creating an inclusive and supportive financial system that helps individuals build and rebuild their credit responsibly. We aim to provide innovative and transparent tools that empower people to achieve financial stability and growth. Our global team spans multiple continents and shares a mission to make credit-building accessible for everyone. At Neu Money, we are committed to helping underserved communities and providing a fresh start in the financial world. Join us as we work to revolutionize financial empowerment.

Overview:

We are looking for an experienced US collections leader to take ownership of and grow our existing collections operation in India. This role will build out a small, elite team of collectors, establish a dedicated workspace, and drive significant improvements in recovery outcomes.

This role is open across multiple cities. We are hiring the best leader regardless of location, and the team will be built in whichever city our chosen candidate is based. Reports directly to the Chief Risk Officer.

Responsibilities:

Scout and secure an office space in your city to serve as the team's base of operations

Recruit and hire a small team of elite US collections agents

Manage the team day-to-day, including coaching, performance management, and call quality assurance

Take ownership of existing scripting, dialer configuration, and contact strategy

Handle escalated customer situations

Primary KPI will be pickup-to-payment conversion rate

Experience & Requirements:

Extensive experience in first-party US credit card collections

Experience managing or leading collections teams

Strong familiarity with US collections compliance landscape

Comfortable operating independently with minimal oversight

Must work US hours

Cities: Mumbai, Gurugram, Hyderabad, Bangalore