Company Description

Neu Money is dedicated to creating an inclusive and transparent financial ecosystem where everyone can build credit and take control of their financial future. We empower people who are newcomers, rebuilding, or underserved by traditional banks with fair opportunities for responsible credit-building. Our diverse global team is united by a shared mission to provide financial tools that drive stability and opportunity. At Neu Money, we believe credit-building should serve as a pathway to empowerment and growth, not a source of financial burden.

About the Role:

We are looking for a detail-oriented and customer-focused individual to join our team in processing and onboarding credit card applications. This role combines application review, identity verification, basic credit risk assessment, and customer support — ensuring every application is handled accurately, securely, and in line with regulatory requirements, while guiding applicants through a smooth onboarding experience.

Key Responsibilities:

1. Application Review & Processing

Review submitted credit card applications for completeness and accuracy.

Verify applicant information, including personal details, employment, and financial data.

Ensure all required documents (ID proof, income statements, etc.) are submitted and meet the internal policies.

Cross-check applications against pre-approved lists or internal risk assessment databases.

2. Identity Verification & Fraud Prevention

Conduct identity verification using KYC (Know Your Customer) guidelines.

Use fraud detection tools to assess risk and prevent fraudulent applications.

Work with fraud prevention teams to flag and escalate suspicious applications.

Ensure compliance with AML (Anti-Money Laundering) and other regulatory guidelines.

3. Creditworthiness Assessment

Perform credit checks and assess applicant risk using credit bureau reports.

Verify financial history, outstanding debts, and payment patterns.

Ensure applications meet underwriting criteria for approval.

Work with the risk assessment team for high-value or exceptional cases.

4. Customer Communication & Assistance

Contact applicants for missing information or additional documents.

5. Compliance & Regulatory Adherence

Ensure all onboarding activities align with banking regulations, including the Fair Credit Reporting Act (FCRA) and Consumer Financial Protection Bureau (CFPB) guidelines.

Maintain secure handling of customer data in compliance with GDPR and PCI-DSS standards.

Follow internal policies for onboarding and risk mitigation.

6. Document Management & Reporting

Maintain accurate records of all processed applications and verification documents.

7. Escalation & Issue Resolution

Handle escalations for delayed or rejected applications, providing clear explanations.

Work with internal teams (credit, risk, and compliance) to resolve applicant disputes.

Ensure timely resolution of technical or processing issues.

Minimum Requirements & Skills

Excellent command of the English language, both written and verbal.

Minimum 1 (for L1) – 3 (for L2) years of recent experience in customer support, call centre operations, or financial services/credit processing.

Strong interpersonal and communication skills, with the ability to manage a high volume of customer interactions over email and phone.

Basic understanding of KYC, AML, and credit verification concepts, or strong willingness to learn these on the job.

Experience using customer support/helpdesk tools such as Freshdesk, Zendesk, Intercom or similar platforms is a plus.

A genuine interest in helping customers — especially those new to credit — understand the application process and build healthy financial habits.

Strong problem-solving skills with the ability to manage multiple applications and tasks simultaneously.

Ability to stay calm, professional, and solutions-oriented when handling escalations or high-pressure situations.

Comfortable handling sensitive personal and financial information with strict confidentiality, in line with GDPR/PCI-DSS standards.

Willingness to learn, adapt to evolving processes, and grow into a subject-matter expert on credit card onboarding and compliance.

Open to regular feedback and ongoing professional growth.

Prior experience in fintech, banking, or BPO environments is an added advantage.

Location & Working Hours

This is a full-time role.

Working hours: Monday through Saturday, 10:00 AM – 7:00 PM EST (U.S.)

Company: Nuovosoft Services Private Limited

Location: Kolkata

Employment Type: Full-time