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ISA/Concierge

NewHomesMate

NewHomesMate

Remote
Posted on Monday, July 3, 2023
📞

ISA/Concierge

Job Posted
May 16, 2023 5:57 AM
Location
Remote
Date
Empty
Employment Type
Full-time
Language
English, Spanish
Team
Sales

Job Description 📝

We are looking for an attentive and service-oriented Concierge to join our team. As a Concierge at NewHomesMate, your main responsibility will be to engage with leads generated through our marketplace, qualify them, and schedule initial phone consultations with our New Homes Experts. You will play a vital role in ensuring our customers have an exceptional experience from the first contact.

What will you do? 🤓

Engage with and qualify leads generated through our online marketplace.
Schedule initial phone consultations between qualified leads and New Homes Experts.
Provide exceptional customer service, offering prompt and professional responses to customer inquiries.
Maintain accurate and timely records of interactions with potential homebuyers.
Work collaboratively with New Homes Experts to facilitate smooth communication and a seamless customer experience.
Stay up-to-date on new construction market trends to provide relevant information to potential homebuyers.
Support the team in continually improving our processes and services.

What qualifications do you need? 🤩

Previous experience in a customer service or concierge role.
Excellent communication and interpersonal skills.
Detail-oriented with strong organizational and multitasking abilities.
Ability to work in a fast-paced, dynamic startup environment.
Proficiency in using online technology platforms and tools, CRMs.
Knowledge of the real estate market, specifically new construction homes, is a plus.
Native or near-native proficiency in both English and Spanish.
A commitment to providing outstanding customer service.

Why join us? 🥰

At NewHomesMate, we believe in fostering a supportive and innovative environment where every team member feels valued and has the opportunity to contribute. We offer competitive compensation, professional growth opportunities, and the chance to help shape the future of the new construction home-buying industry.

How to Apply? 🤗

Is this position a good fit? Please follow these steps:
Click on “Apply for this Job” to access the application form
Fill out the required fields and provide all the necessary information.
Submit the completed form by clicking the "Submit" button at the end 🚀