Job Description 
As the Head of the Concierge Team at NewHomesMate, you will be steering the helm of a vital segment of our buyer's journey. Your role stands at the intersection of operational excellence and unparalleled buyer experience, ensuring every user is not just a name in our database, but an individual embarking on the significant journey of purchasing a new construction home.
What will you do?
Lead the concierge team's day-to-day operations, guaranteeing optimal efficiency and impeccable service delivery.
Direct the strategic growth and development of concierge resources, aligning them with our aggressive expansion goals.
Constantly refine our concierge processes, embracing tools like CRM systems, scripts, and VoIP to maximize user experience.
Handpick and integrate the most potent tools and methodologies for the concierge team, ensuring alignment with our tech-forward vision.
Champion the onboarding process for new team members, engraining a profound understanding of our platform's nuances and standards.
Architect and calibrate the compensation structures of our concierge team, aiming to motivate and retain the best talent.
Analyze intricate sales analytics and performance metrics, swiftly addressing any divergences from our ambitious benchmarks.
Conduct meticulous performance evaluations of concierges using our CRM, holding our team to the gold standard of customer service.
Tackle any performance deviations with decisive, actionable improvement strategies while promoting transparency between the concierge team and higher management tiers.
Document methodologies, actions, and outcomes within our CRM, ensuring a culture of accountability and continuous learning.
Create a seamless, exceptional, and magical experience for our buyers
What qualifications do you need?
Three years minimum of leadership experience, ideally within a digital, real estate, or customer service environment.
Demonstrated ability in team management, strategic planning, and process optimization.
Strong analytical skills, with a knack for understanding the digital lead generation and conversion metrics.
Excellent communication and interpersonal capabilities.
Proficiency in CRM systems, VoIP, and related process integration.
Ability to work collaboratively in a fast-paced, startup environment.
Excellent communication skills, with the ability to articulate your decisions to the team.
Why join us?
At NewHomesMate, we believe in creating a supportive and innovative environment where every team member feels valued and empowered to contribute. We offer competitive compensation, professional growth opportunities, and the chance to make a significant impact on the future of the new construction home-buying industry.
How to Apply?
Does this position sound like a good fit? Please follow these steps:
Click on “Apply for this Job”
Fill out the required fields and provide all the necessary information.
Submit the completed form by clicking the "Submit" button at the end.
