Role Overview

This hybrid role is designed as an entry-level growth position that blends Application Support and Junior Development responsibilities. The role provides first-line customer support while building foundational software development skills. The individual will work closely with Support and Development teams, gain hands-on exposure to Royal’s applications, and progressively transition into deeper technical and coding responsibilities over time.

Core Responsibilities

• Handle customer inquiries and incidents via the ticketing system, ensuring accurate documentation and timely updates.
• Provide first-line application support by proactively troubleshooting and resolving application issues related to workflows, configuration, and system behavior.
• Hands‑on experience reading, debugging, and enhancing existing C#, HTML, CSS, web forms, and JavaScript codebases
• Collaborate with senior support staff, developers, product teams, and cross-functional partners to resolve complex issues and understand technical design specifications and functional requirements.
• Communicate clearly and professionally with clients to understand issues and business needs, represent those needs accurately in internal communications, and build strong rapport with clients and colleagues while balancing multiple priorities
• Maintain a high standard of customer service, communication, and responsiveness.
• Assist with developing, testing, and supporting custom configurations, workflow enhancements, and configuration updates within Royal applications.
• Build understanding of web security principles and data integrity best practices.
• Assist with customer and internal training sessions (formal or informal).
• Help design and deliver customized analytical reports for customers.

Ideal Candidate Profile

This role is ideal for candidates seeking a career pathway from Application Support into Software Development, while continuing to provide exceptional service to Royal’s customers.

• Tech-savvy individual with strong interest in software development and application support.
• Comfortable working with customers in a technical, client-facing environment.
• Strong communication skills with the ability to remain calm under pressure.
• Recently graduated (or are graduating soon) with a Computer Science or related degree
• Enjoy problem‑solving and understanding how systems behave in real customer environments
• Organized, detail-oriented, and eager to learn.
• Team player who demonstrates flexibility and a positive, professional demeanor.

Additional Information

Benefits:

• Competitive health plans (medical, dental, & vision insurance)
• Generous PTO & Holidays
• 401(k) with company match
• Telemedicine healthcare visits
• Savings accounts (FSA, HSA, DCA)
• Life insurance & disability insurance options
• Casual office environments & Opportunity to work remotely