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Dispute Analyst

Novo

Novo

IT
Gurugram, Haryana, India
Posted on Tuesday, September 12, 2023

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to FinTech platform for small businesses (SMBs). Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.

We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.

Why Novo?

  • Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
  • Positive, inclusive, supportive culture cheering you on your journey
  • We work with very new technologies and architecture patterns
  • We provide learning and development budgets to help you grow and bond with your team
  • Able to work from the office 3+ days per week
  • Offices in NYC, Miami, Delaware, India, and Colombia

About Us:

Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance, and modern tools that owners need to successfully grow their business.

We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.

At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions, and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking.

We are looking for a Dispute Analyst/Deposit Operation Analyst who supports the processing for some of the platform's transaction channels; will be responsible for performing a wide variety of bank operational duties in a high volume environment. These positions interact with various bank personnel while serving as a resource agent for all deposit operational areas, and assisting in the verification of processes and applications.

If you're passionate about role-specific requirements tied to the company mission then we want to chat. Are you ready to revolutionize the small business banking industry with us?

About the Role:

  • Review and investigate debit card/ACH disputes claims
  • Customer Service related functions
  • Coordinate investigations with local, state, and federal law enforcement agencies
  • Review and attend training related to dispute programs and services
  • Maintains detailed records on all work responsibilities as required
  • Process ACH and debit card disputes
  • Process ACH Transactions when needed
  • Maintain training and education needs related to Regulation E and NACHA rules
  • Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures
  • Perform other duties and responsibilities as assigned

Requirements for the Role:

Education and/or Experience

  • A high school diploma or equivalent is required, and
  • Two years of related experience in banking operations and/or customer service
  • Have experience with ACH Transactions

Have experience with dispute/chargeback processing

Computer Skills

  • MS Office programs

Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.