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Customer Support Specialist



Customer Service
Chicago, IL, USA · Remote
Posted on Thursday, August 3, 2023

Job Description: Customer Support Specialist
$20,000 - 30,000 Annually

About Nutrisense
If you are a Customer Support Specialist and looking for the challenge of operating in a fast-paced environment, please read on...

We are a HealthTech startup with a mission to help anyone discover and reach their health potential. The Nutrisense mobile app leverages continuous glucose monitoring (CGM) with access to virtual support from best-in-class nutritionists so that everyone, not just individuals with diabetes, can learn about their unique food responses, understand their metabolism, and reach health goals that lead to an optimized life.

Our customers range from the ultra-healthy trying to take their life to new levels to individuals with diabetes trying to manage their disease. Our platform focuses on bringing individualized, real-time data about your metabolic health to the palm of your hands.

We are seeking a dedicated Customer Support Specialist to join our dynamic team. Our support team quickly adapts to many different customer inquiries about the technology and account management through empathetic listening and creative problem solving. We also aim to provide a white glove experience to all our members.

If you are interested in joining a mission-driven startup that is disrupting the health industry and cares about creating a dynamic environment for its employees, apply today.

In this role, you’ll get to:

  • Create problem solving solutions as an individual and team
  • Partner with our customers to find effective solutions working through email, chat and phone support
  • Become a product expert on Nutrisense to answer a variety of customer questions
  • Diagnose hardware and software issues and bring them back to the engineering and product team for review and resolution
  • Help bring meaningful feedback from our customers to improve our experience to our operation and product team
  • Show composure, resilience, and flexibility as customer needs evolve and our case volume changes

We are looking for a person who:

  • Enjoys working in a quickly changing environment
  • Is self motivated and eager to learn
  • Thrive in a collaborative environment
  • Is not afraid to find solutions in our knowledge bases
  • Can easily communicate in many channels
  • Is interested in building out their technical skills
  • Has clear and professional communication tone
  • Understand that not all solutions will be the same and can think outside of the box
  • Can clearly communicate even in more complex customer situations
  • Can adapt quickly to customer needs and different business priorities
  • Is excited about becoming a product expert and share this knowledge with our customers
  • Can shift from one platform to another during the work day
  • Is excited about learning new technologies regularly

To Thrive In This Role You Will Need:

  • 1+ years experience working in a customer support or similar CS role
  • Experience using customer support software (Zendesk, Intercom, e-mail, or other instant messaging services) and help desk software and remote support tools
  • Comfortable with smartphone apps and web-based applications
  • Access to a computer and reliable internet (>50mbps)
  • Full-time, flexible to work evenings and weekends

Preferred Qualifications:

  • Bilingual
  • Startup and Tech experience
  • Genuine interest and passion for health and wellness fields

Total Compensation Package For This Role Includes:

  • 100% Remote Environment - No strings attached - We encourage our employees to travel and experience life as they see fit
  • Flexible PTO
  • Work From Home Reimbursement
  • Health & Fitness Reimbursement
  • Nutrisense Discounts
  • And Much Much More!

Nutrisense has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.

We benchmark total compensation to industry standards, taking into account candidate's experience, skill, and geographical location.

Confidence can sometimes hold us back when applying to a role. But wanted to share with you that we are not looking for “perfect” for this role. Nutrisense offers an environment where we want to see you grow if you are looking to do so. So if you bring a different background than a traditional customer support role, please do apply if this is a role that you feel you could grow in plus be excited about everyday.