The Role

We are looking for a highly driven, entrepreneurial sales operations coordinator to join our sales team. In the Sales Operations role, you will support, enable, and drive our front-line sales team to sell better, faster, and more efficiently. You will be responsible for our sales systems, ensuring that they are updated and running correctly. You will support our VP of Sales on critical projects and be a force multiplier for the entire sales organization. You will also be supporting our CEO directly with reporting requests. You should be highly motivated by emerging tech and highly interested in fashion, e-commerce, branding and retail. You are someone who wants to work really hard to have a big impact on growing a business and disrupting an industry. You are someone who is really good at persuading people to come with you where you lead them.

This position is based full-time in New York City and is not remote or hybrid.

Responsibilities

• Support the sales team with process improvement, measurement, tracking and analytics relevant to their functional areas
• Managing and maintaining sales data in Salesforce, Hubspot, Zoominfo and other relevant CRM and BI tools
• Recognizing, developing, and implementing process improvements within the Sales organization
• Partnering with Sales Leaders to create and maintain sales forecasting models and data
• Partner with Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
• Enhance sales productivity by enabling the team to work smarter by simplifying processes
• Create monthly content for executive presentations and board reporting
• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment
• Qualifying leads and improving efficiencies around our inbound process
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
• Assist with on-boarding and training new sales talent on relevant tools
• Monitoring and managing the SDR/AE relationship to help improve our outbound efficiencies

Requirements

• 2+ years of relevant experience (sales, business development, SDR, sales ops, etc.)
• Experience in a similar role at a fast growing B2B SaaS start-up
• Previous sales experience preferred
• Extensive knowledge of Retail industry
• 2+ years experience with Salesforce exports
• Salesforce certification is strongly preferred
• Experience with Keynote, Powerpoint, etc.
• Superb communication skills (interpersonal, phone, and email)
• Ability to craft effective messaging - copy and visual
• Ability to manage and prioritize competing tasks
• Proactive mindset in improving our sales efficiencies and process
• Extremely organized and detail-oriented
• Hard-working, flexible and creative
• High energy and extremely hungry to make an impact