Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

We are Workday's Service Management Team! Our goal is to drive the effective and efficient operational delivery of the products and services offered by Business Technology. We design, develop and deploy intuitive solutions to help employees with their everyday service needs and our main focus is delivering value through automation and self service. We are excited to welcome new members to our team!

About the Role

As a ServiceNow Quality Assurance Engineer, you will be responsible for ensuring the quality and reliability of ServiceNow applications & processes by designing, executing, and automating test cases. You will work closely with developers, business analysts, and stakeholders to validate configurations, workflows, and integrations, ensuring compliance with best practices and business requirements. Your expertise in ServiceNow Automated Test Framework (ATF) and third-party testing tools will help drive test automation and efficiency. Additionally, you will track defects, support upgrades, and contribute to Agile processes to continuously improve platform stability and performance.

About You

• 8+ years of experience in software testing, with at least 4+ years in ServiceNow testing.

• Hands-on experience with ServiceNow Automated Test Framework (ATF) and third-party test automation tools.

• Good knowledge of ServiceNow modules such as ITSM, CMDB, Custom Apps & Service Portal..

• Proficiency in JavaScript, REST API testing, and database queries.

• Familiarity with Agile methodologies, CI/CD pipelines and DevOps practices.

• Excellent analytical, troubleshooting and communication skills.

• ServiceNow Certification(s) in ATF or related areas is a plus.

Key Responsibilities:

• Independently lead the design, development and execution of comprehensive test strategies, plans, and scripts for ServiceNow applications and modules.

• Drive the Test Automation initiative by implementing scalable automation frameworks using ATF, Selenium, or other industry-standard tools.

• Perform end-to-end testing including functional, regression, integration, and performance testing to ensure application quality and stability.

• Collaborate proactively with developers, business system analysts, and stakeholders to identify issues early, resolve defects efficiently, and validate solutions against business requirements.

• Validate ServiceNow configurations, workflows, and customizations against business requirements.

• Report and track defects using Jira or other test management tools.

• Ensure compliance with best practices, security guidelines, and ServiceNow development standards.

• Participate in Agile/Scrum ceremonies and contribute to continuous improvement initiatives.

Preferred Skills and Education:

• A Bachelor’s degree in computer science or equivalent work experience.

• Familiarity with ITIL framework and IT Service Management (ITSM) processes.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively across all levels.

• Experience in ServiceNow upgrades and migration testing.

• Knowledge of ITIL processes and best practices.

• Exposure to Performance Testing tools (JMeter, LoadRunner, etc.).

• Hands-on experience with API testing tools like Postman or SoapUI.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!