Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

As the leading provider of Talent Orchestration technology, HiredScore’s artificial intelligence, automation and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management.
You would be joining the Support Tier 1 team that operates around the clock, in shifts, to provide excellent 24/7 assistance. Our team is dedicated, highly skilled, and committed to delivering outstanding support to ensure client happiness. Read on to learn more about the role!

About the Role

• This is a full-time position with a standard schedule of Monday through Friday, 1:00PM to 10:00 PM.

• Provide HiredScore + Workday customers with technical support in the post-implementation processes, and ongoing daily operations

• Collaborate with R&D and Customer Success to fix core product issues

• Respond promptly to customer inquiries

• Provide the Product team with customers’ feedback to help identify potential new features and common issues

• Provide feedback to R&D teams regarding performance and scale

• Work closely with the Customer Success and Implementation Teams to accommodate customer needs, and determine solutions to reduce costs

• Establish standard processes in internal and external documentation, sharing feature requests and effective workarounds with other team members

• Assist the Sales team with inquiries in the pre-sale process

About You

Basic Qualifications

• 2+ years working in a technical support or technical customer service role.

• 2+ years of professional or academic experience, including practical application with database technologies (e.g., MongoDB, NoSQL) or foundational front or backend coding abilities.

• Must be bilingual, Spanish and English

• Must be available to work the hours as outlined in the job description.

Other Qualifications

• Familiarity with ticket and knowledge management tools such as JIRA, Intercom, CRM, Confluence

• Experience with visualization tools (such as Grafana, Kibana, etc.)

• Experience working in NOC and performing technical investigations.

• Understanding of AWS

• Solid understanding of case handling processes and blocking issue procedures.

• Ability to balance multiple priorities and communicate across organizational boundaries.

• Excellent analytical skills and ability to provide solutions / workarounds to sophisticated problems; Passionate about problem-solving and have strong analytical skills.

• Ability to collaborate and build strong relationships with customers. A phenomenal teammate who will also establish relationships across the organisation to continue improving the way we serve our customers!

• Accustomed to the pressure related to resolution timeframes and priorities that require multitasking.

• Love to learn and can effectively absorb new technology and features.

• You’re a confident communicator (verbally and in writing), who collaborates efficiently with users at all levels and varying technical abilities.

• A self-starter with the ability to work autonomously to find workarounds and solutions, but know when to ask for help!

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!