Services Consulting Manager
One Model
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
The Contract Intelligence and Contract Lifecycle Management team within the AI Practice at Workday helps our customers implement sustainable, high-value solutions derived from contract management excellence!We continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them!
About the Role
Executive with experience building and growing Professional Services Team in a SaaS organization including staffing, developing service offerings, leading team and project financials, and overseeing customer negotiations and critical issues.
In this role, you will lead and motivate a team based in EMEA (primarily Dublin, Ireland) to develop and execute Evisort’s mission of seamlessly and magnificently implementing its Contract Intelligence and CLM SaaS solution for customers whose businesses are diverse in size, industry, maturity, and geographical location.
About You
Responsibilities
Build and lead a world class Professional Services team for Workday CLM, powered by Evisort, Own all aspects of implementation methodology, solution design, and project success
Build services offerings to take our customers from a targeted value proposition to achieving value realization.
Comfortable leading complex customer engagements with multiple non-technical and technical workstreams including API implementations and integrations
Participate in services sales activities, including proposal generation, SOW creation, positioning and selling PS, change orders, and client negotiations.
Know when it’s appropriate to bring in partners for delivery and managed service or systems integration and ensure high-quality joint engagements to help partners succeed.
Work with customers across the entire implementation lifecycle, including, pre-project preparation, value alignment, project execution, testing, operational readiness, go-live events, and hypercare.
Direct the activities of the Services Team through ongoing oversight of active implementations, ensuring on time delivery, within budget, and with high quality outcomes
Manage team utilization, budget vs actual hours and project margins, develop KPIs to manage the success of the team and respond to data trends.
Ensure the team follows best practice implementation processes and find opportunities to improve our methodologies and tools.
Build executive relationships and act as the escalation point for project issues, work with the team to develop solutions to problems, drive customer alignment, and be accountable for project success.
Basic Qualifications:
Experience building a 10+ person organization that scales as we grow globally. Ability to recruit, hire and lead a high-functioning PS team
15+ years client facing software implementation and/or consulting experience, with demonstrated success managing enterprise scale SaaS projects.
3+ years experience working with Legal Ops/Procurement with an understanding of emerging AI and CLM trends, processes and technologies.
Other Qualifications:
Ability to confidently interface and build trust with Director, VP and C-Level GC leaders in our client account.
Achievement oriented, i.e.: measures performance, improves outcomes, sets ambitious goals.
Strong negotiation skills with the ability to make trade-off decisions
Self-starter with demonstrated ability to take initiative.
Bachelor’s degree in Business, Operations, Computer Science or related field required. MBA a plus
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CO.Boulder
The application deadline for this role is the same as the posting end date stated as below:
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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