Product Manager
One Model
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
The Productivity Technology team is looking for exceptional individuals to build out products that enable the creation of a personalized, next generation communication platform that enables our 8,000+ customers to reach their workers, and in creating a set of enterprise software experiences intent on making Workday data more valuable and usable. We build high-quality applications and microservices. We collaborate constantly and continually look for ways to work better together. We like to walk, talk, play, and eat lunch together to give our brains a break, even during co-located or virtual work! We’re always getting better.Join a team where you will have the opportunity to build products that empower our customers to engage employees with the right content, at the right time, in the right channel.
About the Role
The Product Analyst will act as the front door to support our products, responsible for appropriately assessing, prioritizing, and resolving issues with a goal of improving customer experience. In this role, you’ll develop a deep understanding of our platform, enabling you to effectively triage and solve problems with minimal reliance on our Product and Development teams. You’ll play a key part in improving the customer experience by acting as the voice of the customer, bringing forward insights on how our products are used in the real world to influence product decisions and drive significant improvements.
You will proactively track adoption of Productivity Technology products and services, develop and maintain usage metrics and issue reporting to identify bottlenecks and customer challenges, and work with customers to successfully onboard to our products while decreasing the time to onboard. This role will also proactively monitor upcoming contract renewals, and document standard processes to enable self service for Support resolution including updating playbooks for Support and customer facing documentation like FAQs.
About You
Experienced in fast-paced environments, you excel in taking ownership and delivering results. Your strong communication and organizational skills, combined with a customer-centric approach and proficiency in Agile/Scrum methodologies, set you apart. As a confident communicator (verbally and in writing), You collaborate efficiently with users at all levels and varying technical abilities. You love in collaboration but also excel when working independently. You're autonomous but you know when to ask for help!
We are open to hiring a Product Analyst or a Sr Associate Product Analyst
Basic Qualifications
For a Product Analyst,
3+ years product management experience, including working directly with customer and engineering teams to resolve customer issues OR
3+ years of customer support experience, providing technical support for software and environment issues for enterprise software applications
For a Sr Associate Product Analyst,
2+ years product management experience, including working directly with customer and engineering teams to resolve customer issues OR
2+ years of customer support experience, providing technical support for software and environment issues for enterprise software applications.
Other Qualifications
Understanding of case handling processes and blocking issue procedures.
Ability to balance multiple priorities and communicate across organizational boundaries.
Able to pick up technical concepts quickly and explain them clearly to others.
Excellent analytical skills and ability to provide solutions / workarounds to complex problems.
Ability to collaborate and build strong relationships with customers, peers, and partners. An extraordinary teammate who will also establish relationships across the organisation to continue improving the way we serve our customers!
Accustomed to the pressure related to resolution timeframes and priorities that require multitasking.
Love to learn and can effectively absorb new technology and features.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CO.Boulder
The application deadline for this role is the same as the posting end date stated as below:
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
