Sr Business Process Analyst, CX Strategy and Operations
One Model
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.The CX Strategy & Operations (S&O) organization defines CX strategy, drives end to end operations, and delivers the digital customer experience via Community - all while ensuring our business is standing strong on solid infrastructure with clear processes.
About the Role
The Senior Business Process Analyst, CX Business Operations will report directly to the Senior Director, CX Business Operations, partnering closely to activate and sustain the strategies and priorities of the CX org. This role will drive business operations, improve organizational maturity & scalability, enhance strategic customer programs, and jump-start & own key CX initiatives. This person is extremely detailed, results-oriented, self-directed, inquisitive, has an entrepreneurial mentality, and jumps in wherever help is needed.
Core Responsibilities:
Business Operations | Support translating Workday & CX strategies into execution. Responsible for driving and maturing operational foundations, including but not limited to: annual planning, CX operating rhythm, strategic portfolio governance, and OKR alignment. Serve as a pilot to align across CX teams.
Organizational Maturity & Scalability | Partner with CX stakeholders to assess existing processes and programs; identify opportunities to redesign and take action to ‘jump start’ initiatives. Examples include: global shared services, workforce planning, planning playbooks, localization.
Strategic Customer Engagement | Enhance customer lifetime value and loyalty by driving targeted strategic programs that foster deeper engagement and advocacy with our top, most strategic customers. Examples include: CIO Council & Top 400.
Stakeholder Engagement | Serve as a partner for key CX & Workday stakeholders to unlock value across the CX operating model and strategic programs. Drive interlock with functional partners (e.g. Finance, Marketing, Sales, Corporate Biz Ops), and operational leads across the organization.
About You
Basic Qualifications
7+ years experience in business operations, program management, strategy or management consultant
5+ years experience with executive communications and presentations
5+ years experience with Google products such as Slides, Sheets, etc.
Other Qualifications
Extremely detailed oriented, who thrives in a fast paced environment
Strong proficiency with using AI technology to drive efficiency & maturity
Accomplished verbal and written communication + slide design; ability to construct easily consumable messaging for a broad range of audiences; a ‘storyteller’ who can effectively distill complex messages and extract key messaging
Strong relationship management and organizational change skills, including experience working with multiple partners and across all levels of leadership; ability to influence others to achieve results
Strong analytical thinker with the interpersonal skills to influence, maintain strong relationships, and collaborate at all levels
Results-oriented, self-directed, inquisitive, and entrepreneurial-minded
Affinity for technology and innovation, and comfortable in a fast-paced environment
Comfort facilitating meetings, workshops, seeking input, and storytelling
Demonstrated ability to synthesize information and see the big picture - while connecting the dots across individuals/teams
Culture carrier! Demonstrated commitment to driving employee engagement, motivating, and inspiring through multiple channels of communication
Experience at a management consulting firm or corporate strategy, business operations, or business planning function at a large enterprise company/firm
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
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