Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

The Global Partners Operations Team is passionate about supporting partnerships that accelerate innovation and growth with Industry differentiation, expanded reach and customer success. This is an outstanding opportunity to be part of the team that is driving a rapid and global change of paradigm, to embrace a modern ecosystem and implement a unified and global partner strategy with local flavor, with cross-functional engagement in programs, systems, processes and people. The team’s mission is to deliver winning partner engagements focused on time, scale and route to market, aligned to our operational goals and core values.

About the Role

As part of Workday’s Global Partner Operations team, the Global Partner Support Specialist will address partner support inquiries and execute operational processes throughout Workday’s global partner ecosystem, including our Marketplace. This role requires experience navigating diverse sales and ticketing systems, a solid grasp of process and data analytics, a commitment to quality and service, and strong organizational skills with a proven ability to meet timelines and SLAs. The ideal candidate will also thrive in a complex, fast-paced environment.

About You

Responsibilities

• Support Workday's Marketplace
• Data owner for data integrity
• Help support operational enablement through systems set-up, process and execution.
• Become an expert on operational processes and serve as a go-to resource for internal and external stakeholders on a day-to-day operation
• Work cross functionally to help on escalations of operational issues
• Communicate and cooperate with teams across international time zones
• Other duties as assigned

Basic Qualifications

• 1+ year experience in an external facing support role
• Experience working with or supporting digital marketplaces or partner ecosystems is a plus.
• Minimum of 2+ years experience in an operational or business operations capacity
• Salesforce.com system experience is required.
• Proficient in Microsoft Suite and GSuite.

Other Qualifications

• Experience working with global cross functional teams in a fast-paced environment across multiple time zones
• Can drive issues to closure
• Sense of urgency and ability to adhere to set timelines and SLAs
• Advanced Excel and Tableau experience preferred
• Able to work independently and in a team, meticulous, critical thinker and performance driven
• Strong ability to analyze issues, solve problems, and recommend improvements to processes.
• Effective meeting management and steadfast follow through on action items
• Project coordination skills are essential
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with multi-functional business partners and technical teams.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!