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Senior People Partner -Customer Support & Customer Success

One Model

One Model

People & HR, Customer Service, Sales & Business Development
Pleasanton, CA, USA
USD 138,600-208k / year + Equity
Posted on May 31, 2025

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.

About the Team

If your professional passion is creating high-performing organizations by applying innovative talent solutions, then Workday is a place where you can make an impact.
At Workday, our HRBP & Organizational Effectiveness (OE) team builds resilient organizations, enables leaders to operate at scale, and amplifies our employee-first culture. This role will support a mission critical area of our business, supporting the SVP and teams in customer Success and customer Support It's an incredible opportunity to focuses efforts on organization effectiveness, talent management, leadership coaching, manager effectiveness, transformations & change management, and acquisition excellence.

About the Role

  • Functional Projects & Programs

The core of this role is leading select projects & programs built within the HRBP team. These programs are designed to advance functional people strategies forward. In some cases, these are Organizational Development (OD) programs that span multiple quarters and are tied to long-term transformations and people strategies. In other cases, these are OE projects, designed to drive a more precise outcome in a shorter cycle.

  • Enterprise Programs

This role manages the delivery of cyclical, enterprise programs within Workday’s Customer Experience org (e.g., annual compensation planning, calibration, and succession planning). Program delivery is only one step of the process though. The essence of this portion of the role is all about ensuring thoughtful localization of programs in order to increase program effectiveness and adoption. This is achieved by integrating each function’s people strategy with the outcomes and purpose of the enterprise programs.

  • HRBP Client Support

Staying rooted in business partnering is paramount; so this role maintains client support. As an HRBP, you’ll keep a pulse on workforce analytics, utilizing Workday’s HCM product. You’re hands-on when it comes to executive coaching, M&A, and the development of functional talent strategies. Conversely, you’ll lean on an ecosystem of HR experts that lead performance management, frontline manager coaching, people analytics and talent experience.

About You

Your expertise in strategic partnering and your established trustworthiness as a coach enable you to regularly influence the organization’s scale and culture. Workday People Business Partners are highly visible members of the leadership team and are comfortable in various settings, whether it involves leading discussions on organizational design and effectiveness or providing one-on-one executive coaching.

Business Qualifications

  • 10+ years’ experience in an HR role partnering with executives to build high-performing teams and lead change
  • Strong business acumen—demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes
  • Experience building an annual org strategy and talent plan that sets clear talent priorities and actions that result in highly engaged people in the best possible roles, doing the best work of their live
  • Strong analytical skills with the ability to take direct ownership of interpreting data and using data to influence decision making
  • Experience framing organizational design options that accelerate speed and reduce friction in getting work accomplished

Other Qualifications

  • Experience diagnosing and building leadership team capabilities, at senior levels, with courage and candor
  • Experience identifying opportunities to lead change, and experience building these change leadership skills in others
  • Experience building relationships across the HR function as well as across executive teams, within and outside of the core client groups
  • Experience building trusted relationships with executives as well as managers and employees


Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton


Primary Location Base Pay Range: $138,600 USD - $208,000 USD


Additional US Location(s) Base Pay Range: $117,000 USD - $208,000 USD



Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!