Location: Madison, WI

Full-time | 1.0 FTE (40 hrs/week) | Monday-Friday

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference

The Organizational Development Manager is a hands-on, operationally focused manager who leads workforce training, leadership skills-building, and performance improvement initiatives across the organization. This role emphasizes practical learning solutions, frontline through executive leadership support, and process-driven organizational effectiveness to ensure teams are equipped to deliver exceptional hospice and supportive care. The Organizational Development Manager partners closely with Human Resources, clinical and operational leaders, and department managers to design and implement training programs that strengthen day-to-day leadership capability, employee performance, and team effectiveness.

Key Responsibilities

Workforce Training & Development

• Conduct organization-wide training needs assessments aligned with operational goals.
• Design, deliver, and evaluate in-person and virtual training programs for leaders and staff.
• Develop curriculum on topics such as:
• Frontline leadership fundamentals
• Performance management and coaching
• Effective communication
• Conflict resolution
• Customer service in healthcare
• Change readiness and adaptability
• Oversee new leader onboarding and orientation programs.
• Maintain training materials, facilitator guides, and learning resources.
• Contribute to strategic planning of developmental initiatives and organizational talent development.
• Identify barriers to program delivery and find creative solutions that meet the needs of department customers.
  
  

Leadership Skill Development

• Provide practical coaching to supervisors and managers on day-to-day people management challenges.
• Facilitate small-group workshops and skill-building sessions.
• Support leaders in improving team performance, accountability, and engagement.
• Partner with department leaders to address performance gaps through targeted training interventions.
  
  
  

Performance & Process Improvement

• Collaborate with HR and operational leaders to support performance management processes.
• Use employee engagement data, turnover metrics, and feedback to identify improvement opportunities.
• Develop action plans tied to measurable outcomes.
• Support cross-functional teams in implementing process improvements that enhance employee experience and operational efficiency.
• Evaluate and engage in continuous improvement and process improvement activities to enhance current program and program offerings.
  
  
  

Change Implementation & Support

• Support leaders during operational changes (workflow updates, system implementations, structural changes).
• Create practical toolkits and resources to help managers communicate and implement change effectively.
• Provide training and reinforcement during transitions.
  
  
  

Program Evaluation & Reporting

• Track participation, learning outcomes, and behavior change.
• Evaluate training effectiveness using surveys, feedback, and operational metrics.
• Provide regular reporting on training impact and ROI.
  
  
  

Manage Staff

• Hire, train, engage, and retain department staff.
• Assign, direct, and verify the work of direct reports.
• Assess staff performance and provide feedback, coaching, and development opportunities.
  
  
  

Other Duties

• Participate in internal work groups, meetings and committees relative to position responsibilities.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
• Develop and adhere to annual department operating budget.
  
  
  

You Bring (Qualifications)

• Bachelor’s degree in Organizational Development, Human Resource Management, Organizational Communication, or related field, required.
• 5+ years of experience in training, leadership development, and organizational development, required.
• Demonstrated experience in designing and facilitating training programs.
• Experience working in healthcare or other service-based environments, preferred.
• Familiarity with LMS platforms and virtual learning tools.
• Experience supporting frontline healthcare leaders, preferred.
• Certification in coaching, training, or change management methodologies, preferred.
• Intermediate Microsoft Office Suite skills.
• Ability to work effectively and cooperatively with others. Relationship-building across departments.
• Experience using industry specific software.
• Ability to communicate financial/business/technical/clinical information to all levels of the organization.
• Experience developing policy and procedures.
• Strong facilitation and presentation skills.
• Practical, hands-on approach to development.
• Ability to translate strategy into actionable training.
• Data-informed program design.
• Operational mindset and process orientation.
• Experience in project management, strategic planning and execution, budgeting, and controlling costs.
  
  
  

Benefits

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development
  
  
  

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients. Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve. We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace Health Inc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.