Position Summary

The Senior Manager, HR Technology serves as the operational leader of the HR Technology function, responsible for translating enterprise HR priorities into scalable, high-quality execution.

Reporting to the Director of HR Shared Services, this role acts as a strategic partner, ensuring initiatives are delivered with rigor, sound governance, and sustainable design — while building and elevating a high-performing HR Technology team.

This leader will drive automation, simplify business processes, enhance field self-service capabilities, and reduce reliance on centralized administrative support through thoughtful system design, disciplined execution, and strong operational oversight.

Core Expectations

• Translate enterprise HR Technology priorities into structured, executable delivery plans

• Own day-to-day governance and operational performance of Workday and supporting HR platforms (including integrations and vendor-supported systems)

• Design and sustain a scalable HR Technology operating model, including intake governance, prioritization frameworks, release management, and production support standards

• Provide independent judgment and sound decision-making with minimal oversight

• Elevate the technical, analytical, and strategic capability of the HR Technology team, with a strong focus on upskilling and succession readiness

• Drive automation, simplification, and continuous improvement across systems and business processes

• Improve end-user and field experience through system optimization and thoughtful design

• Ensure strong system security governance, data integrity, and compliance alignment

• Manage vendor performance, service levels, and enhancement opportunities to maximize value

• Present solution options with clear tradeoffs, risks, and recommendations to senior leadership

• Ensure initiatives are delivered well — not just delivered on time — with attention to quality, sustainability, and best practices

• Serve as a trusted advisor and execution partner to senior and executive leadership

Education

• Bachelor’s Degree in Computer Science, Information Systems, Business, Human Resources, or related discipline, or equivalent experience required

Job Requirements / Experience

• Active Workday Certification required

• 5+ years of hands-on Workday experience across multiple functional areas, required experience with Security and Business Process design and configuration

• 5+ years of progressive leadership experience within HRIS or HR Technology

• Demonstrated ability to translate strategic priorities into operational execution

• Strong change management capability and stakeholder leadership skills

• Experience partnering effectively with senior and executive leadership

• Proven ability to improve processes through automation, governance, and system design

• Demonstrated flexibility, adaptability, and resilience in fast-paced environments

• Strong interpersonal and communication skills with the ability to influence across functions

Preferred:

• Retail or hospitality industry experience

• Experience leading large-scale Workday implementations or major system optimizations