About

This is Remote role from anywhere in the US.

NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector & Public Safety space with a mission to serve the people who serve the people . Our clients use our software to streamline everyday processes NEOGOV is a leading AI-enabled SaaS provider serving the public sector and public safety organizations nationwide.

For more than 25 years, we’ve helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and onboarding to employee growth, retention, compliance, and public safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer focus, and purpose-driven technology to help build stronger communities.

Payroll Implementation Consultants are responsible for the support, training, best practice coaching, and implementation process for NEOGOV customers. In this position, you will work with a team of highly skilled consultants, managers, developers, and subject matter experts. You will be supporting multiple HRIS customers implementing a variety of NEOGOV HRIS products in tandem w/ NEOGOV Payroll Module.

This posting is for an existing vacancy.

What You Will Do

• Learn, understand and execute NEOGOV’s Implementation & Configuration practices.
• Become an SME of NEOGOV Payroll module.
• Gather business requirements and build consensus around business processes and design while maintaining a best practice approach.
• Configure the NEOGOV solutions, demonstrate the configurations through building prototype systems, testing and best practices guidance.
• Partner with internal and external partners to ensure cross-functional needs are met; develop and convey a clear understanding of the unique needs to various audiences.
• Identify and implement system improvement and process improvement opportunities in NEOGOV HRIS suite (HR, Payroll, Time/Attendance).
• Maintain and monitor project plans, issues logs, status reports, and other project risk factors..
• Execute daily operations for assigned implementations, including project plans, schedules, time tracking, case and phone routing, health check delivery, etc.
• Execute support, deployments (implementations) and best practice coaching for small-mid size customers.
• Track support level and customer satisfaction metrics; Ensure the support SLA's are being achieved and exceeded; Identify opportunities to improve metrics and team efficiencies.
• Conduct quality & product usage checks to ensure customer & product satisfaction expectations are being satisfied for customers and that a high level of service is being delivered.
• Serve as a coach, mentor, knowledge resource, and escalation point for customers and support representatives.
• Participating in annual training, NEOGOV’s Annual Conference, industry events, and face-to-face customer meetings (Travel - 10%)
  
  

Who You Are

• Able to set expectations and communicate goals and objectives with customers and teammates
• Able to communicate and coordinate with departments across the organization, including Sales, QA, Product Management, etc.
• Able to navigate and/or learn technology quickly through instruction and self-training
• Able to identify, understand and escalate issues efficiently and appropriately
• Able to work well within tight deadlines
• Strong multi-tasker with time management skills and excellent written and verbal communication skills
• An exceptional Client service/ client consultant
• Highly collaborative and work exceptionally well on a team
• A self-starter
  
  

What You Have

• 3+ years of experience in HRIS Payroll Software Implementation
• 3+ years of experience supporting clients and their payroll processes including configuration, processing, taxes, and year-end reporting
• Proficient knowledge in payroll including standard processes, concepts, state and federal requirements
• Fundamental Payroll Certification (FPC) , Certified Payroll Specialist (CPS), or Certified Payroll Professional (CPP) preferred
• General understanding of Multi-state reciprocity
• Experience with business analysis and requirements gathering
• Working knowledge of the public sector is preferred, but not required
• Ability to perform well in a 100% remote/virtual workspace
  
  

What NEOGOV Offers

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment
  
  

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.