Company Description

Pullman Rotorua is a stunning 5-star hotel offering 130 spacious rooms, each designed with earthy tones, wood accents, and large picture windows showcasing Rotorua’s breath-taking lake views and scenery.

Nestled in the center of Rotorua, Pullman Rotorua offers easy access to Rotorua's natural and cultural wonders. Offering on site dining at Barrel & Co Bar and Grill Restaurant, and a prime location just 15 minutes from the airport and steps away from Eat Street, this hotel is the perfect base to explore New Zealand's geothermal capital.

Are you an organised, people-focused administrator who enjoys supporting positive workplace experiences in a fast-paced environment? We’re looking for a People & Culture Coordinator & Administrator to support our People & Culture Manager and hotel leadership team while delivering an engaging Heartist experience. Be the Heart behind the Heartists.

Job Description

You’ll provide professional and timely People & Culture support across the employee lifecycle, including recruitment, onboarding, payroll support, training coordination, and employee relations administration. Acting as a first point of contact for People & Culture queries, you’ll play a key role in ensuring compliance, accuracy, and a positive employee experience.

No two days will be the same, and your work will make a real impact in shaping our positive and fun culture.

Key Responsibilities

Recruitment & Onboarding

• Coordinate end-to-end recruitment administration, including job advertising and interview scheduling.
• Deliver smooth, welcoming onboarding and induction experiences.
• Complete pre-employment checks (references, right-to-work, visas, criminal history).
• Partner with department leaders to ensure new Heartists feel supported from day one.
  
  

People & Culture Administration

• Maintain accurate employee records, contracts, and personnel files.
• Prepare employment agreements, variations, confirmations, and correspondence.
• Keep People & Culture systems, documentation, and processes up to date.
• Handle all employee information with confidentiality and professionalism.
  
  

Employee Relations Support

• Respond to general People & Culture queries around policies, procedures, and benefits.
• Assist with performance management, probation reviews, and employee relations documentation.
• Support disciplinary and follow-up processes under guidance.
  
  

Payroll & Finance Support

• Support payroll administration, timesheet validation, and employee changes.
• Work closely with Finance to resolve payroll queries.
• Raise purchase orders and manage People & Culture expenditure administration.
  
  

Learning, Engagement & Wellbeing

• Coordinate training sessions, compliance training, and learning programs.
• Maintain accurate training records.
• Support Heartist engagement, recognition, wellbeing initiatives, and staff events.
• Assist with fundraising and community initiatives.
  
  

Health, Safety & Wellbeing (Admin Support)

• Support Health & Safety documentation, reporting, and follow-up.
• Prepare monthly Health & Safety meeting documentation.
• Assist with safety audits and promote safe work practices.
  
  

Qualifications

About You

• Strong organisational skills and attention to detail.
• Confident written and verbal communication.
• High integrity with the ability to manage confidential information.
• People-focused, service-oriented positive mindset.
• Able to manage competing priorities in a fast-paced environment.
  
  

Desirable

• Experience in HR, People & Culture, or administration
• Hospitality experience.
• Knowledge of NZ employment legislation.
  
  

Additional Information

What’s In It For You

• Opportunities for career development and global mobility within the Accor network.
• Staff discounts at Accor hotels worldwide.
• Training programs and access to learning platforms to support your growth.
• Availability to work on weekends.
• A vibrant, inclusive workplace where your ideas and contributions are valued.