WHO WE ARE

Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower people to meet their own basic daily needs, participate in community and have sustainable livelihoods, secure housing, feel hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Are you a Human Resources Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we.

Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision.

Currently, Bissell Centre is looking for an individual wanting to join a People & Culture team. Are you ready to be our Manager, People, Culture & Systems and make an impact in our community?

ABOUT THE ROLE

Reporting to the Director, People, Culture & Systems, the Manager, People, Culture & Systems is a key member of the management team, overseeing the daily operations of the People & Culture department and the Agency’s operational systems. The Manager is responsible for executing departmental outcomes and nurturing cross-departmental connections to facilitate the Bissell Centre’s mandate.

Portfolio Accountabilities

HR Operations & Talent Lifecycle

• Talent Acquisition: Manage the day-to-day execution of recruitment, selection, and onboarding processes.
• Total Rewards: Direct the daily administration of compensation and benefits programs.
• Health & Wellness: Manage Disability Management files and health maintenance balances.
• Employee Relations: Act as the primary contact for daily employee relations and performance management matters, handling and escalating as appropriate
• L&D Implementation: Under the Director's strategic guidance, support the design and implementation of Learning & Development (L&D) frameworks for staff growth.

IT Administration & Systems Management

• Asset Management: Oversight of hardware programs (laptops, monitors, mobile phones) and tech recycling programs.
• Software & Licensing: Manage software licenses and renewals (M365, Adobe, etc.), CRM systems, and AI integration.
• Infrastructure: Monitor internet connectivity, telecommunications, and cybersecurity; maintain IT disaster recovery plans.

General Operations & Administrative Oversight

• Safety & Security: Manage the Safety Walk schedule, alarm codes, building fobs, building access, and security footage.
• Procurement: Manage office supply ordering, distribution, and mail logistics.
• Records: Manage BissellNet, shared drive usage/access, Bissell Historical Information & Records.

Key Accountabilities

Departmental Accountabilities

• Ensure adherence to Agency’s mission, vision, philosophy, values and objectives
• Support submission of all monthly, quarterly and annual reports inclusive of outputs, outcomes, program highlights, stories and quality improvement initiatives
• Implementation of logic models/framework and the achievement of outputs and outcomes
• Maintain compliance with legal, regulatory, contractual standards and applicable accreditation requirements
• Collaborate with the Director and Finance to monitor annual program budgets and expenditures

Supervision & Human Resources

• Provide day-to-day supervision, orientation, and training for direct reports.
• Facilitate regular communication channels and implement consistent team meetings to inspire staff and ensure targeted goals and reporting deadlines are met.
• Complete developmental appraisals for direct reports, identifying training and mentorship needs.
• Work collaboratively with other departments and Facilities to ensure proper maintenance and safety of all program areas
• Manage the performance and progressive discipline of the staff team in accordance with Agency Human Resources policies and procedures
• Approve and monitor staff timesheets, overtime, health maintenance and vacation balances.
• Attend Management Team meetings to engage with other managers, address organizational issues and collaborate on organizational initiatives

Advocacy (External Stakeholder Engagement)

• In collaboration with the Director, represent Bissell Centre (and all its priorities) in person, online and in writing with external stakeholders and maintain shared record of connection/outcomes.
• Explore new avenues for partnership and funding/wage subsidies/ training subsidies in collaboration with Director and Resource Development
• Development of marketing and communications content utilizing Bissell templates in partnership with Director and Marketing & Communications

Financial

• In collaboration with the Director and Finance, develop, implement and monitor annual program budgets
• In collaboration with Director and Finance, implement strategies for increasing financial stability and sustainability of programs and services
• Monitor, approve and submit receipts for expenditures
• In coordination with the Director, ensure departments meet their financial targets and plans as laid out in their budget

General and Administrative

• Perform other duties as required

Direct Reports

· Generalist, People & Culture

· Coordinator, People & Culture

· General Administrator, People & Culture

Qualifications

Formal Education and Experience

• University Degree in Human Resources, or other Business related field
• Experience with ADP Workforce Now is preferred.
• CPHR designation or working toward designation
• A minimum of 3 years experience in a supervisory role. An equivalent combination of training and experience may be considered.
• Experience in a similar position in planning, development, management, evaluation and supervisory skills.

· Strong written and verbal communication skills

· Ability to self-manage, assign and supervise tasks, and work in a collaborative environment

Knowledge, Skills, and Abilities

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior is consistent with these standards and aligns with the mission and core values of Bissell Centre.
• Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Focus on Participant Needs: Anticipate, understand, and respond to the needs of participants and the community to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork: Foster, sustain and role model productive team management practices, and contribute to a positive team environment. Share expertise and knowledge to support, coach and develop others.
• Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions that are timely and in the best interests of the organization.
• Organizational Skills: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

· Leadership and Management Skills: Has strong leadership and management skills; clear ability to think, plan, and act strategically; is a team leader and a team player; leads by example; able to empower employees to achieve their best.

· Change Management Skills: Personal capacity to adapt to change, lead competently through change, and make strategic adjustments to address changing needs.

Conditions of Work

• Working in Smudge-friendly locations
• Some evening and weekends may be required
• Participation in Safety Walks

Screening Requirements

· Police Information & Vulnerable Sector Check

· Child Welfare Intervention Check

· Drivers Abstract

Training Requirements

· Conflict Into Calm Training

· First Aid certificate

HOW TO APPLY

Interested candidates are invited to apply here: Manager, People, Culture & Systems | Bissell Centre

We thank all applicants for their interest. However, only candidates selected for interview will be contacted.

Bissell Centre is an equal opportunity employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability. Bissell Centre is committed to the principle of equal employment opportunity for all employees, in accordance with provincially and federally legislated protected grounds.