The People & Culture Manager is responsible for leading all people-related functions across the organization, including human resources, organizational culture, and communications. This role serves as the organization's senior people leader and primary point of contact for all employee-related matters.

This is a hands-on role suited to someone who enjoys both operational HR work and contributing to a positive, engaged workplace culture. The People & Culture Manager partners closely with the Executive Director and management team to support employees, strengthen leadership practices, and foster a healthy and inclusive work environment.

Communications staff report to this role, ensuring alignment between people practices, culture, and internal messaging.

Responsibilities

People & Culture Leadership

• Serve as a trusted advisor to the Executive Director and management team on employee relations, performance management, and workplace issues
• Provide strategic and practical guidance to managers on leadership practices and team effectiveness
• Support managers with difficult conversations, performance improvement, and disciplinary processes
• Strengthen organizational culture by supporting employee engagement, inclusion, and collaboration
• Ensure people practices align with organizational values, legal requirements, and best practices
• Identify opportunities to improve the employee experience across the full employment lifecycle
  
  

Recruitment and Onboarding

• Lead full-cycle recruitment including job postings, interviews, hiring decisions with hiring managers, and offers
• Develop and maintain strong onboarding practices and ensure managers are accountable for effective onboarding
• Monitor onboarding progress and follow up to support employee success and retention
• Support workforce planning and organizational growth
  
  

Payroll, Benefits, And HR Administration

• Oversee payroll processing and benefits administration, working with external providers as needed
• Maintain accurate and confidential employee records and HR files
• Ensure compliance with employment legislation and organizational policies
• Support reporting and tracking of HR metrics where appropriate
  
  

Health, Safety, and OH&S

• Lead the organization's occupational health and safety program
• Ensure policies, procedures, training, and incident reporting are in place and followed
• Act as the primary point of contact for workplace safety matters
• Support managers in maintaining safe and healthy work environments
  
  

Policies and HR Programs

• Develop, update, and implement HR policies and procedures
• Ensure policies are communicated clearly and applied consistently
• Support continuous improvement of HR systems and processes as the organization grows
• Lead or support organizational initiatives related to employee engagement and culture
  
  

Communications Leadership

• Provide leadership and direction to the Communications function
• Ensure internal communications support a clear and consistent employee experience
• Support the development of messaging that reflects organizational values and priorities
• Align communications planning with organizational initiatives and people-focused priorities
• Collaborate with the Communications team to support organizational visibility and stakeholder engagement
  
  

Qualifications

• 7+ years of progressive HR experience
• Nonprofit, healthcare, social services, or unionized environment experience an asset, but not required
• Strong working knowledge of employment legislation, payroll, benefits, and OH&S
• Experience supporting organizational culture, employee engagement, or change initiatives
• Confidence handling sensitive employee relations issues with professionalism and empathy
• Ability to balance compliance, compassion, and practicality in a fast paced environment
• Comfortable working independently and taking ownership of the HR function
• Excellent communication, organization, and relationship building skills
• HR designation such as CPHR is an asset but not required.
  
  

About Open Arms Resource Center

Open Arms is a dynamic and growing nonprofit organization whose mission is to create lasting, positive change by addressing the root causes of homelessness and fostering a supportive environment for those in need. Open Arms is committed to treating every individual with dignity and respect, recognizing the inherent worth and unique journey of each person.

Are you interested?

Working at Open Arms Resource Centre offers meaningful work that makes a real difference in the lives of others, alongside the opportunity to help build programs and strengthen leadership in a supportive, community-focused environment. Employees benefit from a comprehensive group health plan, four weeks of paid vacation, and professional development opportunities.

All applicants must be legally authorized to work in Canada and will be required to submit police record and vulnerable sector checks as a condition of employment.