Full time - permanent

Hybrid, Melbourne VIC

• Are you looking for a role where you can balance hands‑on recruitment with broader People and Culture work across the employee lifecycle?
• Are you someone who builds strong relationships and partners confidently with leaders and stakeholders?
• Do you love being part of a supportive team, where the work you do has a real impact?

If the answer is yes – then WE NEED YOU!

We are looking for an experienced People and Culture Consultant to join our extraordinary and close-knit team.

Who we are

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We proudly provide Victorian energy and water consumers with free, accessible, and informal dispute resolution.

Your new role and team

The People and Culture (Recruitment) Consultant is part of the People and Culture team, who are responsible for creating an exceptional employee experience through robust people processes and policies across our entire employee lifecycle. We are focused on creating a unique culture that supports the wellbeing and development of all our people, that enables them to deliver for our members and consumers.

As EWOV’s People and Culture (Recruitment) Consultant, you will support leaders and employees by delivering practical, timely and values‑aligned P&C advice in line with EWOV’s People and Culture Functional Competencies and Career Framework. In recruitment, you will partner closely with hiring managers to deliver inclusive, fair and effective recruitment outcomes.

Learn more in the position description on this page.

What you'll do

• Provide day‑to‑day People and Culture advice and support to leaders and employees across the employee lifecycle, including onboarding, performance, development, employee relations and policy interpretation.
• Apply EWOV policies, procedures and the People and Culture functional career framework to ensure advice is fair, consistent and aligned with organisational values.
• Support the P&C Manager in managing people matters, escalating complex or sensitive issues appropriately.
• Contribute to P&C initiatives and projects that support organisational culture, capability and engagement.
• Deliver end‑to‑end recruitment for assigned roles in line with EWOV’s Recruitment Policy and established processes – including approvals, advertising, shortlisting, interviews, offers and onboarding.
• Partner with hiring managers to clarify role requirements, prepare or update position descriptions and agree on inclusive and effective recruitment approaches.
• Provide guidance to hiring managers on recruitment best practice, candidate experience, and fair selection processes, escalating more complex matters to the P&C Manager or GM P&C as required.

What you'll bring

To help you succeed in this role, you’ll need to bring:

• Experience in a generalist HR or People and Culture role with hands‑on recruitment delivery.
• Sound working knowledge of recruitment and selection best practice, employment legislation and HR policies.
• Demonstrated ability to provide clear, practical and timely people advice.
• Strong organisational skills with the ability to manage multiple recruitment processes concurrently.
• Well‑developed communication and stakeholder engagement skills.
• Experience supporting People and Culture initiatives beyond recruitment (e.g. onboarding, performance, engagement).
• Exposure to HR information systems and recruitment platforms.

What makes working with us great

There are so many great things about working with EWOV, here’s some of our benefits:

• truly flexible and hybrid ways of working with life-friendly hours
• generous leave entitlements including six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave and 18 weeks of gender-free paid parental leave
• centrally located office in Melbourne CBD close to public transport
• inclusive team culture that supports each other, collaborates and innovates
• we live and breathe wellbeing with a varied program with something for everyone.

How to apply

If you are passionate about finding a role where you can really make a difference and be part of a dynamic industry, we encourage you to apply – even if you don’t meet every single criterion.

Please send through your CV and a brief cover letter outlining how you meet the selection criteria either via the ad on SEEK or LinkedIn by Friday 13 March 2026. We will be reviewing applications and may commence interviews prior to the closing date, so please apply as soon as possible if you’d like to be considered.

We are committed to ensuring that we truly represent the Victorian community that we serve, and encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities to apply. If you have any accessibility needs or require us to adapt our application and recruitment process to suit your needs, please let us know at careers@ewov.com.au.

We encourage flexible working at EWOV and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and encourage you to apply.

If you would like additional support or information to make the application and recruitment process more suited to your needs, please let us know at careers@ewov.com.au.