Dental Organizational Development Specialist (Trainer)

If you love teaching, developing talent, and setting the standard for excellence, this role was made for you.

As a Dental Organizational Development Specialist (Trainer) at iCore, you won’t just train new agents — you’ll help shape the future of how our dental billing organization grows. Every professional you onboard, every skill you strengthen, and every quality standard you set directly impacts thousands of dental practices across the country.

Your work will ensure our teams are confident, capable, and prepared to deliver exceptional results to our clients from day one.

Our Mission

Give dental teams one connected platform that allows them to focus on delivering exceptional patient care.

Our Vision

Build the leading technology-enabled dental management platform through service excellence, automation, and measurable results.

Our Core Values

Excellence • Accountability • Client Success • Teamwork • Innovation

What You’ll Do

Lead and Develop New Talent

• Deliver engaging live training for new agents on dental eligibility, claims, accounts receivable, payment posting, dental software, and professional communication
• Guide trainees through real-world scenarios to build confidence and practical skills

Ensure Readiness and Quality

• Evaluate trainee performance using real work examples and accuracy reviews
• Identify knowledge gaps early and provide targeted coaching
• Maintain high standards for quality, compliance, and professionalism

Build Training Systems That Scale

• Create and update training videos, SOPs, and learning materials
• Manage learner progress through training platforms
• Track trainee performance and readiness metrics

Collaborate Across the Organization

• Work closely with HR, QA supervisors, and Operations to align training with production needs
• Provide daily progress updates and highlight risks or improvement areas
• Support the development of future supervisors and revenue managers

What Makes You Successful in This Role

• Strong knowledge of dental billing and revenue cycle processes
• Ability to teach clearly and confidently in live training environments
• Strong focus on accuracy, compliance, and quality
• Effective coaching and feedback skills
• Excellent documentation and reporting ability
• Comfortable working with training platforms and dental software
• Professional communication and leadership presence

Why Join iCore

Make a Real Impact

Your work supports more than 15,000 dental practices nationwide. Every agent you train helps dental offices run more efficiently and serve patients better.

Be a Recognized Leader

This is not just a training role. You will be a core contributor to how our organization grows and develops talent.

Work With Purpose-Driven Professionals

Join a team that values structure, quality, collaboration, and doing things the right way.

100% Remote Work

Work from home and eliminate commuting stress while staying fully connected to a collaborative team.

Real Work-Life Balance

While many companies are returning to the office, we remain committed to a remote-first environment.

Stability and Growth

iCore has 15+ years of industry leadership and a clear path for continued expansion.

Financial Benefits:

• Salary $25-$28/hr
• Comprehensive health insurance for you and your family
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• FSA (Flexible Spending Account) savings plan
• Life insurance coverage
• Up to 120 hours of paid time off (PTO)
• Company-provided equipment to support remote work