Job Title: People Operations Coordinator (People Services / HR Ops) - Contract
Location: Remote (Must reside on U.S. East Coast; strong EST overlap required)
Start: ASAP | Duration: 6 months
Pay: $60-$75/hr W2 (OT eligible)Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship.
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The mission

We need a People Services "frontline operator” who can handle a high-volume HR ticket queue with extreme accuracy, execute Workday HR transactions, and improve/automate workflows in a fast-moving, ambiguous startup environment.

Requirements

Hard requirements:

1. High-volume HR/People Services ticketing (Jira required)
   • You have owned an HR helpdesk queue in Jira (or Jira Service Management) handling ~40-100 tickets/day or 200 tickets/week.
   • You can describe triage, SLAs, macros/templates, KB articles, and recurring issue prevention.
2. Workday HRIS transactions (hands-on required)
   • You have performed day-to-day Workday People Ops transactions (examples: onboarding steps, job/comp changes support, terminations/offboarding tasks, org updates, audits, reporting, data corrections).
3. 2-5 years total professional experience in People Ops / HR Ops / People Services / HR Shared Services
   • Title-level fit: Coordinator / Specialist / Analyst (clearly hands-on and willing to do queue work).
4. Startup or high-growth experience
   • You've worked where processes weren't fully defined and you had to create order quickly.
5. Spreadsheet-heavy operations
   • Advanced Excel/Google Sheets (lookups, pivots, conditional logic, cleaning datasets), comfortable with large data sets and precise data entry.
6. Extreme accuracy at speed
   • You can explain your QA method (checklists, audits, reconciliation, peer review, error-proofing) and provide examples.
7. Process improvement automation mindset (must show proof)
   • You've reduced cycle time, error rate, touches, or ticket volume via SOPs, routing rules, macros, templates, documentation, or automation.
   • Bonus if you've used AI tools to streamline ops.

What you'll do (day 1)

• Run a Jira-based People Services ticket queue (majority of the role)
• Resolve employee inquiries with high accuracy and excellent written communication
• Execute Workday administrative tasks and data updates
• Greenhouse (ATS) experience
• Perform data entry and maintain clean, auditable records
• Build/maintain SOPs, macros/templates, and knowledge base content to reduce repeat tickets
• Identify workflow gaps and implement improvements/automation

Nice-to-haves (boosts ranking, not required)

• Contractor onboarding/offboarding workflows
• Jira Service Management admin familiarity
• Experience building ticket dashboards / reporting

Non-negotiables (will not be submitted):

• Have no HR helpdesk ticket-queue ownership (email-only HR admin isn't enough)
• Have no Workday hands-on transaction experience
• Are primarily HR Generalists, Recruiters, Benefits Specialists, or HRBPs (this is operational shared services)
• Are outside of EST time zone
• Want strategic program management vs. hands-on queue data work

Interview proof points (what we'll test)

• Ticket volume SLA management (Jira)
• Workday transaction competency
• Spreadsheet/data quality rigor
• Examples of ambiguity handling measurable workflow improvements
• Communication quality (clear, proactive, concise)